Richard Grimes
Lancaster,OH
Summary
Accomplished Branch Manager recognized for exceptional problem-solving and customer relationship management skills. Successfully resolved financial challenges through strategic counseling and borrower assistance programs, driving consistent operational success and compliance.
Overview
26
26
years of professional experience
Work History
Branch Manager
OneMain Financial
Lancaster, OH
01.2001 - Current
- Managed a loan portfolio of $13,500,000 consisting of 1400 personal and auto secured loans. Achieved 92% success rate in company delinquency metrics over the past 2 years.
- Supervised loan processing and directed daily branch activities to produce $7,800,000 in annual loan volume. Led the area of 70 branches with a 65% same day and next day loan booking rate.
- Directed daily operations of the branch, including customer service and evaluating loan applications.
- Coached and motivated team of 2-4 loan specialists to prioritize daily tasks, enhancing resolution of financial issues with speed and empathy.
- Supervised and trained high-performing team, mentoring several branch managers to strengthen leadership and operational effectiveness.
- Resolved escalated loan account situations by advising customers on debt management and strategic counseling through borrower assistance programs.
- Successfully passed all state and internal company audits over a 2 decades career.
Education
Bachelor of Science - Finance
Ohio Northern University
Ada, OHSkills
- Loan portfolio management
- Loan processing
- Regulatory compliance
- Customer relationship management
- Conflict resolution
- Problem solving
- Proficient in MS office
Accomplishments
- Leadership Award 2017 and 2024
- Chairman's Forum - 4 years
Timeline
Branch Manager
OneMain Financial
01.2001 - Current
Bachelor of Science - Finance
Ohio Northern University