Richard Guerrero
Athens,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Custodian
SES Science and Engineering Services
Huntsville , AL
08.2023 - Current
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Stripped, sealed and polished floors.
- Notified managers of repair needs or additions to building operating systems.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
Environmental Services
Huntsville Hospital
Huntsville , AL
10.2022 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
- Maintained schedule of class assignments to meet deadlines.
Concierge Agent
Marriot Hotel
Huntsville , AL
12.2021 - 08.2022
- Greeted guests upon arrival, offering assistance with luggage and transportation.
- Provided information about local attractions, restaurants, entertainment venues, and shopping areas.
- Answered inquiries from guests regarding hotel services and amenities as well as general travel information.
- Processed guest check-ins and check-outs in a timely manner and ensured accuracy of billing records.
- Ensured all messages were delivered promptly to guests' rooms or other designated locations within the hotel premises.
- Handled cash transactions accurately while adhering to company policy on cash handling procedures.
- Prepared daily reports detailing guest arrivals and departures, room occupancy rates, VIP bookings.
- Maintained an organized system for tracking lost and found items.
- Performed administrative duties such as filing paperwork and responding to emails.
- Escorted VIPs during their stay providing them with personalized attention.
- Managed multiple tasks simultaneously while ensuring quality service delivery.
- Resolved customer complaints in a professional manner while upholding company policies.
- Developed strong relationships with external vendors to provide exceptional service experiences for guests.
- Set up conference rooms with food and beverages and audio/visual equipment according to client requirements.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Banquet Houseman
The Wagner Hotel
New York , NY
03.2018 - 03.2020
- Set up tables, chairs, and other equipment in banquet hall according to specifications.
- Clean and maintain banquet hall before and after events, including sweeping floors, dusting furniture, and emptying trash cans.
- Provide assistance to wait staff during meal service by replenishing beverages, clearing dishes, and resetting tables.
- Ensure proper setup of table linens, place settings, centerpieces, decorations.
- Unload catering supplies from delivery trucks as necessary.
- Maintain inventory of all banquet supplies such as glassware, flatware, linens.
- Respond to guest inquiries about menu items or services offered at the venue.
- Communicate effectively with supervisors regarding any issues encountered while working in the banquet hall.
- Broke down room furniture arrangements and returned pieces to racks and storage rooms.
- Collected linens and transported to cleaning rooms or trucks for offsite laundering.
- Restocked room with new supplies and linen.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Made friendly conversation with customers to provide enjoyable bar experience.
Banquet Houseperson
The Ritz-Carlton Hotel Company
New York , NY
10.2003 - 03.2018
- Maintained cleanliness of banquet rooms before and after events.
- Organized banquet materials into neat stacks to make them easier to access during events.
- Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
- Effectively multitasked within fast-paced environment.
- Swept and mopped floors in banquet spaces to ensure a safe environment for guests.
Education
Easter District High School
Brooklyn, NYSkills
- Equipment Inspection
- Heavy Lifting
- Facility Access Control
- Excellent communication skills
- Attention to Detail
- Team Collaboration
- Problem-Solving
- Bilingual communication
- Fast Learner
- Organizational Skills
- Hardworking and Reliable
- Professionalism
- Friendly, Positive Attitude
Timeline
Custodian
SES Science and Engineering Services
08.2023 - Current
Environmental Services
Huntsville Hospital
10.2022 - 07.2023
Concierge Agent
Marriot Hotel
12.2021 - 08.2022
Banquet Houseman
The Wagner Hotel
03.2018 - 03.2020
Banquet Houseperson
The Ritz-Carlton Hotel Company
10.2003 - 03.2018
Easter District High School
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