Richard Guin
Ringgold,GA
Summary
Seeking a leadership role that allows me to apply my strong leadership skills, decision-making abilities and more than 20 years of experience in manufacturing, management and sales roles to drive organizational excellence.
Overview
17
17
years of professional experience
Work History
Customer Operations Specialist
Astec Industries
03.2024 - Current
- Managing customer accounts to ensure proper parts are ordered, manufactured and shipped to the customer in a timely fashion
- Keeping the customer informed on the latest technology in the industry
- Help customers schedule service and purchase new equipment and assist with any concerns
- Customer service
- Receive and Place orders
- Diagnose parts needed
- Order parts
- Schedule part production
- Prepare Quotes
- Mange Supply Chain
Inside Sales/Purchasing Agent
Hasko Machines
06.2023 - 02.2024
- Managing customer accounts to ensure proper parts are ordered, manufactured and shipped to the customer in a timely fashion
- Keeping the customer informed on the latest technology in the industry
- Help customers schedule service and purchase new equipment and assist with any concerns
- Customer service
- Receive and take orders
- Diagnose parts needed
- Order parts
- Schedule part production
- Order materials needed for part manufacturing
- Prepare Quotes
Inside Sales
COS Business Products and Interiors
03.2023 - 06.2023
- Customer development to grow the business
- Maintain existing customers accounts
- Customer service
- New Business
- Sales Development
Plant Manager
Mclaughlin Manufacturing
08.2021 - 02.2023
- I charge of all day-to-day operations ordering raw material, production of finished parts and delivery to customers
- Managing 20 employees
- Day to day operations
- Setting manufacturing goals
- In charge of safety standards
- New processes
- Tooling maintenance
- Order Materials
Operations/Production Manager
Mohawk Canoe Company
06.2008 - 04.2021
- Established work priorities to meet contractual obligations for schedule and installations
- Assisted in refining procedures, defining best practices and correcting reported audit issues
- Defined project roadmap to solidify project objectives and milestones
- Control and operated all vacuum forming operations
- Assembled and maintained forming presses
- Coordinated buying of raw materials to keep production operating
- Changed tooling and in charge of preventive maintenance
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control
- Designed and Develop new products
- Research and Development
- Logistics for order fulfillment foreign and domestic
- Accomplishments
- Improved delivery of O.E.M
- Parts by streamlining manufacturing and establishing operating procedures, realizing overall increase in customer satisfaction and cost efficiency
- Effectively promoted Mohawk Canoes and whitewater canoes by hosting the world’s first whitewater canoe race
- Consistently maintained high customer satisfaction ratings
- Created highly effective new Mohawk Canoes web site that significantly impacted efficiency and improved operations
- Started and maintained a promotional team
- Introduced untold numbers of kids to the sport by hosting and participating in youth paddling events
- Designed and over saw production of floatation bladders using ultrasonic sewing machine
Education
No - Speech Comm
University of Arkansas Monticello
MONTICELLO Arkansas Skills
- Brand representation
- Upselling and cross selling
- Reporting and documentation
- Complaint handling
- Call center experience
- Client relationship building
- Service level agreements
Accomplishments
- Improved delivery of O.E.M. parts by streamlining manufacturing and establishing operating procedures, realizing overall increase in customer satisfaction and cost efficiency.
- Effectively promoted Mohawk Canoes and whitewater canoes by hosting the world’s first whitewater canoe race.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new Mohawk Canoes web site that significantly impacted efficiency and improved operations.
- Started and maintained a promotional team.
- Introduced untold numbers of kids to the sport by hosting and participating in youth paddling events.
- Designed and oversaw production of floatation bladders using ultrasonic sewing machine.
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality. Managing workforce and tight deadlines.
Timeline
Customer Operations Specialist
Astec Industries
03.2024 - Current
Inside Sales/Purchasing Agent
Hasko Machines
06.2023 - 02.2024
Inside Sales
COS Business Products and Interiors
03.2023 - 06.2023
Plant Manager
Mclaughlin Manufacturing
08.2021 - 02.2023
Operations/Production Manager
Mohawk Canoe Company
06.2008 - 04.2021
No - Speech Comm
University of Arkansas Monticello
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