Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Richard Gutierrez

Nuevo,CA

Summary

Driven professional with a track record of enhancing team performance and customer satisfaction at McDonald's Restaurant. Excelled in conflict resolution and empowered team members, leveraging sales expertise and client service skills. Streamlined audit processes at NFI, ensuring compliance and efficiency. Demonstrates strong cash handling and technical support abilities, achieving significant results without exceeding a single numerical percentage. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

1
1
year of professional experience

Work History

Team Leader

McDonald's Restaurant
08.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Auditor

NFI
07.2023 - 06.2024
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.

Education

Highschool Diploma -

SIAtech Perris Highschool
Perris, CA
04.2023

Skills

Sales expertise

Cash Handling

Client Service

Technical Support

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Team Leader

McDonald's Restaurant
08.2024 - Current

Auditor

NFI
07.2023 - 06.2024

Highschool Diploma -

SIAtech Perris Highschool
Richard Gutierrez