Richard Gyansa

• Configuration of handheld, tablet, laptop, PC, router, and similar product lines
• Participate in the installation and upgrades of the various computer products hardware and software accurately and completely as defined in the build instructions
• Review the work order and staged material confirming correct components and accurate quantities are inducted into the workflow
• Scan the required data points to update the shop floor control system, create assets or other required labels
• Apply all required labels
• Install and validate all integrated hardware on the bill-of-material
• Connect to networks or websites to download updates or configurations
• Set and configure bios and firmware
• Locate and load appropriate system drivers
• Configure and validate the required software including the OS, IOS, ISP, or custom software image or packages.
• Run and validate hardware and software diagnostics
• Maintain and exceed productivity goals for the department.
• Ensure specified processes, procedures, and reporting methods for each customer are followed.
• Perform troubleshooting and quality inspection
• Participate in regular housekeeping initiatives and daily cleaning maintenance.
• Standards & documented procedures are always adhered to.

• Responsible for providing front-line support to store and corporate end users with a wide variety of IT and facilities issues
• Responsible for the triage, support, and timely follow-up on critical issues
• Responsible for performing routine follow up on open issues using standardized processes
• Responsible for participating in the parts shipping and replenishment process for Store and Desktop parts
• Responsibilities including Store IT Support, Desktop Support, Computer Room Support, and Off-Hours Facilities Support
• Providing technical support to 9 Banner convenience stores across America
• Log into the stores remotely by using VNC, Kaseya, and Radmin software
• Software: Radiant and Store point registers, and Back Offices
• Hardware: Point of Sale registers, printers, modems
• Provide technical support to our Level 1 technicians
• Escalation of calls to necessary technicians for advanced repair issues
• Train new technicians on how to perform Level 1 troubleshooting.

• Used ticketing systems to manage and process support actions and requests.
• Monitored systems in operation and quickly troubleshot errors.
• Configured hardware and granted system permissions to new employees.
• · Assist with the daily operation of the Dublin City School's (DCS) user interfacing technology devices (desktop, laptop, printers, Apple
• · Install, configure, maintain, and troubleshoot user interfacing technology products and work with outside vendors where applicable.
• · Experience with repairing user interfacing technology, inclusive of Apple devices, Chromebook, MS Windows, Google Suite of services
• · Provide technical training to users reducing complex information into user-friendly next steps.

· Ability to lift 35 pounds without assistance

• Reimaging Client PC from Win 7 to Win 10
• Taking backups and updating Application for OPTOS Clients using Image, review or OPTOS advance servers
• Troubleshooting the errors in Win 7 and Win 10
• Using the Ticketing system (Microsoft CRM) for client site information and contact information to get remote access for upgradation
• Using Avaya VoIP commuter to get connected with client
• GoToAssist to get remote access of client’s computer to perform updates and resolving errors
• Using ESU tool to extend windows services if the computer is not upgradeable
• Updating SQL server from SQL 2008 R2 to SQL 2012 Express and troubleshoot errors in SQL Management
• Repairing database using DB Repair Tool
• Using Microsoft Outlook for scheduled appointments in the calendar.

• Associate Service Desk Analyst provides first-level problem, tracking, and recording, and executes quick and efficient resolutions of technical issues on supported platforms within the Service Desk area
• Works with and assists the Analyst or Senior Analyst in resolving problems and performing routine service for customers.

• Maintain, source, order, optimize, move, configure, update and install software, hardware, and peripherals for users; include the following assets - computers, multifunction printers, and phones; Test, diagnose, and repair computers, printers, and phone related problems whether it be software related or hardware related, using advanced troubleshooting skills and help student or faculty reset their username password.

• Set up Chromebooks for new users
• Arrange and organize all the Chromebooks for classes
• Work with my supervisor to remove old Chromebooks from asset management to E-waste dumpster
• Help users or staff with their IT questions from their deskside
• Help users with their iPad or Apple device problems like print jobs, configurations, and so on.