Richard Haley
Fishers,IN
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
14
14
years of professional experience
Work History
General Manager
Arby’s – Heartland Beef Inc.
05.2017 - Current
- Hired, trained, managed, and motivated approximately 25 employees; took disciplinary action when necessary
- Set operational goals and plans to achieve budgets
- Managed inventory and purchasing
- Monitored product and labor to maximize profitability
- Computed and reported daily, weekly, and monthly counts
- Scheduled staff and coordinated workloads
- Handled money deposits and banking; managed payroll
- Responded efficiently and accurately to resolve customer complaints
- Appraised employee performance and gave feedback to improve productivity; gave merit increases
- Maintained an overall management style that follows the company’s best practices, policies and procedures
- Encouraged teamwork among employees by using positive communication and conflict management
- Exemplified accountability, effective time management and organizational skills
Assistant Manager
Arby’s – Heartland Beef Inc.
01.2013 - 05.2017
- Performed all management duties in the absence of the general manager
- Completed tasks assigned by the general manager accurately and efficiently
- Monitored and evaluated employee work performance and followed up on areas needing improvement
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Manager
Arby’s – Heartland Beef Inc.
10.2011 - 01.2013
- Lead shifts and provided high-quality customer service by using positive communication
- Computed and reported nightly counts
- Adapted to a fast-paced work environment
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
High School - General Studies
Sheridan High School
Sheridan, IN05.2010
Skills
- Serve Safe Certification
- RTI Connect Software
- Proficient in Microsoft Office
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Time management
- P&L management
- Effective leader
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 25 staff members.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Awards
General Manager of the Year - 2019, 2020
Timeline
General Manager
Arby’s – Heartland Beef Inc.
05.2017 - Current
Assistant Manager
Arby’s – Heartland Beef Inc.
01.2013 - 05.2017
Shift Manager
Arby’s – Heartland Beef Inc.
10.2011 - 01.2013
High School - General Studies
Sheridan High School
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