Richard Hamilton
Houston,TX
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Evolution Parking And Guest Services
Tampa, FL
04.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Valet Supervisor
Next Level Valet and Parking
Houston, TX
04.2022 - 04.2023
- Coached team members to consistently exceed superior customer service standards.
- Coordinated valet service for large groups, special events and daily guest loads.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Manager of Food Preparation
Shake Shack
Houston , TX
02.2018 - 04.2022
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Trained and mentored up to 5 new employees each quarter.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Investigated and resolved customer complaints concerning food quality and service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Restaurant Team Member
Torchy's Tacos
Houston, TX
11.2016 - 05.2018
- Assisted in taking customer orders and providing recommendations.
- Delivered food to tables in a timely manner.
- Provided quality customer service with a friendly attitude.
- Communicated clearly with kitchen staff regarding order specifics.
- Bussed, cleared, and reset tables as needed throughout shift.
- Replenished condiments and other supplies at tables and stations.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Trained new team members on restaurant policies and procedures.
Overnight Stocker and Receiver
JCPenney
Houston, TX
12.2014 - 11.2016
- Unloaded trucks, moved incoming freight to storage areas, unpackaged products from containers.
- Stocked shelves and rotated product according to code dates.
- Organized warehouse space to maximize efficiency of product storage.
- Ensured that all products were stored properly in the correct area of the warehouse and labeled correctly.
- Performed general maintenance duties such as sweeping floors and cleaning bathrooms when necessary.
- Followed established procedures for processing incoming and outgoing shipments efficiently.
Aviation Boatswain's Mate, Fuels
US Navy
Norfolk, VA
01.2012 - 11.2014
- Inspected aircraft fuel systems and components to ensure safety and quality control standards were met.
- Supervised the fueling of all assigned aircraft, ensuring proper handling techniques were used.
- Assisted in the maintenance of fuel tanks, pumps, valves, filters and other related equipment.
- Conducted periodic inspections of firefighting equipment as required by regulations.
- Provided technical guidance to junior personnel regarding safe operation practices and procedures for handling aviation fuels.
- Monitored fueling operations to ensure compliance with applicable environmental regulations.
- Adhered to established safety protocols when transferring hazardous materials such as jet fuel.
- Trained new personnel in the proper use and maintenance of fueling systems and equipment.
Education
High School Diploma -
Thurgood Marshall High School
Missouri City, TX06.2011
Some College (No Degree) - Computer Engineering
Prairie View A & M University
Prairie View, TXSkills
- POS system operations
- Guest flow management
- Team management
- Conflict resolution
- Reliable & trustworthy
- Friendly, positive attitude
- People skills
- Communication
- Conflict mediation
- Product and service knowledge
- Employee Scheduling
- Employee Performance Evaluations
- Recruiting and interviewing
- Orientating and training
- Cost Control
Timeline
Assistant Manager
Evolution Parking And Guest Services
04.2023 - Current
Valet Supervisor
Next Level Valet and Parking
04.2022 - 04.2023
Manager of Food Preparation
Shake Shack
02.2018 - 04.2022
Restaurant Team Member
Torchy's Tacos
11.2016 - 05.2018
Overnight Stocker and Receiver
JCPenney
12.2014 - 11.2016
Aviation Boatswain's Mate, Fuels
US Navy
01.2012 - 11.2014
High School Diploma -
Thurgood Marshall High School
Some College (No Degree) - Computer Engineering
Prairie View A & M University
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