Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Richard Hamm

El Paso

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager of Operations

Rainbow Delights
01.2002 - 04.2005
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Education

No Degree - Real Estate Development

Sterling Real Estate Academy
Montana Ave

Bachelor of Science - Psychology

Utep
01.2000

Skills

  • Regulatory Compliance
  • Overseeing Employees
  • Departmental Operations
  • Payroll Operations
  • Quality Standards
  • Overseeing Logistics
  • Business Operations
  • Training Programs
  • Delivery Schedules
  • Reporting Tools
  • Customer Care
  • Risk Evaluation
  • Quality Assurance
  • Filing Systems
  • Employee Evaluation
  • Cost Control
  • Tracking Metrics
  • Strategic Vision
  • Inventory Audits
  • Annual Budgets
  • Process Evaluations
  • Incident Response
  • Safety Regulations
  • Operational Efficiency
  • Operational Standards
  • Marketing Campaigns
  • Performance Metric
  • Growth Plans
  • Incident Management
  • Corrective Actions
  • Customer Satisfaction
  • Root Cause Analysis
  • Risk Analysis
  • Safety Awareness
  • Quality Control Measures
  • Human Resources Department Processes
  • Desktops, Laptops and Mobile Devices
  • Project Workflow Management
  • Staff Training
  • Minor Repairs
  • Performance Monitoring and Evaluation
  • Hiring and Onboarding
  • Inventory Tracking and Management
  • Process Development and Streamlining
  • Customer Service Best Practices
  • Records Organization and Management
  • Operations Oversight
  • Process and Procedure Refinement

Accomplishments

I have organized and Hired, Trained and managed all positions in the nightclub industry and Security of property and enforcing all TABC Laws of Texas.

Certification

second-degree black belt

expert on crowd control of events


Timeline

Manager of Operations

Rainbow Delights
01.2002 - 04.2005

No Degree - Real Estate Development

Sterling Real Estate Academy

Bachelor of Science - Psychology

Utep
Richard Hamm