Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Richard Haney

Phoenix,AZ

Summary

Offering exemplary writing and oral communication skills. Experience in diverse environments. Talented Truck Driver with good route planning, payment handling and customer service skills. Offering 10 years of experience and basic maintenance knowledge. Performance-driven and detail-oriented with methodical approach to following through on every need. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Representative-National Accounts

Republic Services
05.2023 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of the waste industry and services and creating welcoming, positive experiences.

Residential Driver

Republic Services
04.2016 - 05.2023
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Complete daily paperwork and manifest to wrap up daily duties

Relief Driver

PepsiCo
01.2015 - 01.2016
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Fostered positive working relationships with regular customers.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Verified orders prior to completing deliveries to avoid customer complaints.

Driver

Sun Valley Supply
10.2012 - 01.2015
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Performed daily vehicle inspections and completed reports regarding issues with trucks.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Interacted with customers and offered exemplary service, escalating issues to manager.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Safely operated heavy lifting equipment such as fork trucks and cranes.

Assistant Manager

Circle K
10.2011 - 10.2012
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored security and handled incidents calmly.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Education

High School Diploma -

Cactus Shadows High School
Cave Creek, AZ
05.2010

Skills

  • Time Management
  • Order Processing
  • Deadline Attainment
  • Critical Thinking
  • Customer Relations
  • Attention to Detail
  • Parts Replacement
  • Financial Management
  • Relationship Building
  • Business transactions
  • Info Pro
  • salesforce classic & lightning
  • Employee Training
  • Complaint Resolution
  • Proficient in Excel
  • Rise

Accomplishments


  • Supervised team of multiple staff members.
  • multiple driver of the month awards
  • 5x safety awards

Additional Information

Eager to learn and obtain IT certificates to advance my career &

fascinated with problem solving with high interest in learning new skills


Timeline

Customer Service Representative-National Accounts

Republic Services
05.2023 - Current

Residential Driver

Republic Services
04.2016 - 05.2023

Relief Driver

PepsiCo
01.2015 - 01.2016

Driver

Sun Valley Supply
10.2012 - 01.2015

Assistant Manager

Circle K
10.2011 - 10.2012

High School Diploma -

Cactus Shadows High School

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Richard Haney