Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Richard Hanley

Calimesa,USA

Summary

Goal-oriented hospitality professional with a reputation for high energy enthusiasm and a strong focus on personal and professional development. Recognized by supervisors and peers for dedication to continuous growth and the ability to inspire others to achieve their goals. Committed to delivering exceptional customer service and creating memorable experiences, strives to consistently exceed expectations and contribute to the success of the team.

Overview

24
24
years of professional experience
5
5
Certification

Work History

Special Education Teacher

Beaumont Unified School District
10.2023 - 03.2025
  • Instruct and support a class of 11 Mod/Severe TK and Kindergarten students
  • Provide behavioral guidance
  • Assist in the development of alternative curriculum to accommodate student needs
  • Conduct IEP meetings and collaborate with the support team to develop student achievement goals

Operations Manager

Raising Cane’s
05.2017 - 04.2022
  • Managed all operational aspects of a high volume restaurant
  • Assisted in New Restaurant Openings (NRO) throughout California
  • Developed and implemented training and development protocols to improve crew morale
  • Provided support to multiple sites as needed
  • Responsible for inventory management and cost controls

Field Energy Supervisor

SolarCity
01.2015 - 04.2017
  • Generated leads for consultants to drive sales of Solar systems and provide customer support.
  • Educate the general public on the benefits of owning a solar system.
  • Generate interest in having homes assessed for solar systems
  • Assist customers in answering questions after installation and provide follow-up support
  • Schedule in-home consultations to assess the viability of going solar

Front Office Manager

TownePlace Suites-Baton Rouge/Gonzales
01.2014 - 08.2014
  • Direct and lead front office and housekeeping operations as well as ensure maximum guest satisfaction consistent with Marriott standards, through planning, organizing, directing and controlling all aspects related to the revenues and operating expenses.
  • Monitor guest satisfaction processes, and respond to guest concerns, and inquiries
  • Coordinate schedules, payroll and expenses to meet or fall below budget.
  • Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards.

Rooms Operations Manager

Marriott International Headquarters
10.2012 - 12.2013
  • Provided managerial assistance across all Marriott brands nationwide. Assignment responsibilities varied based on the specific needs of the property.
  • Observed and documented property’s opportunities for improvement
  • Developed new initiatives to assist properties in meeting service and/or financial goals
  • Provided systems and operational training to junior management and staff
  • Assisted in the rollout and execution of Marriott’s new “Hosting Brilliantly” campaign
  • Contributed to the profitability and guest satisfaction perception of other hotel departments.
  • Increased level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image

Assistant Front Office Manager

St. Louis Renaissance Grand
11.2009 - 10.2012
  • Lead and directed a team of 41+ associates including 5 managers in a 1,073 room, 4 star, 4 diamond union property while helping to improve overall associate and guest satisfaction.
  • Produced excellent customer service scores and well trained staff by focusing on management from the lobby
  • Led the rollout of new Renaissance brand initiatives, including FOH training, and ensured compliance
  • Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals
  • Mentored and developed all members of staff, assisted 5 members in obtaining positions of greater responsibility
  • Consistently achieved budgeted financial goals while maintaining consistent service standards

Education

High School Diploma -

Loyola College Preparatory
Shreveport, LA
05.1999

B.S. - Hospitality Management

University of North Texas
Denton, TX
05.2007

Skills

  • Customized teaching strategies
  • Sensory integration techniques
  • Facilitating small group learning
  • Tailored educational frameworks
  • Child development
  • Problem-solving
  • Customer focused
  • Exceptional interpersonal communication
  • Client relations and retention
  • Staff training and development
  • Hospitality and service industry background

Certification

  • NASM CPT - Certified Personal Trainer
  • NASM CNC- Certified Nutrition Coach
  • NASM CES- Corrective Exercise Specialist
  • NASM PES- Performance Enhancement Specialist

Timeline

Special Education Teacher

Beaumont Unified School District
10.2023 - 03.2025

Operations Manager

Raising Cane’s
05.2017 - 04.2022

Field Energy Supervisor

SolarCity
01.2015 - 04.2017

Front Office Manager

TownePlace Suites-Baton Rouge/Gonzales
01.2014 - 08.2014

Rooms Operations Manager

Marriott International Headquarters
10.2012 - 12.2013

Assistant Front Office Manager

St. Louis Renaissance Grand
11.2009 - 10.2012

B.S. - Hospitality Management

University of North Texas

High School Diploma -

Loyola College Preparatory

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Richard Hanley