Richard Hanson
Investigations & Annotation Professional
Myrtle Beach,SC
Summary
Detail-oriented professional with a strong background in investigative work, IT troubleshooting, and operations management. Known for precision in documentation, technical proficiency, and ability to work independently under deadlines. Seeking a position in data annotation to leverage analytical skills, communication skills, and keen attention to detail in support of machine learning initiatives.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Manager of Operations
Daville Skate Shop
05.2023 - Current
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Championed and helped implement the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Field Investigator
Allied Universal
08.2021 - 07.2024
- Organized and executed over 100 undercover field surveillance operations within a variety of client-mandated time frames.
- Authored comprehensive, time-stamped investigative reports, with evidentiary documentation mirroring data labeling standards.
- Secured evidentiary information to reinforce findings and original claims.
- Applied expert knowledge of legal guidelines and regulations to ensure compliance throughout the investigative process.
Owner/Operator
Not Quite Radio
08.2018 - 10.2022
- Constructed, maintained, and repaired broadcasting software/hardware systems.
- Coordinated media asset management, applicable to labeling and organizing datasets.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Communicated technical issues clearly to users, demonstrating the ability to document and explain data and processes.
Manager of Operations
Hahnum Corporation
06.2019 - 03.2021
- Acted as the first line of IT support for a small team, resolving and documenting system and user-level technical issues.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined internal workflows with strong analytical and problem-solving skills.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Manager of Operations
Trill Therapeutics
06.2017 - 02.2019
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
- Trained employees on proper procedures and strategies to improve productivity.
- Devised processes to boost long-term business success and increase profit levels.
- Determined hardware, network, and database issues by utilizing effective troubleshooting techniques, and provided detailed documentation on findings.
Education
Certificate of Technical Studies - Web Development & Graphic Design
Academy For Arts, Science, And Technology
Myrtle Beach, SC 08.2005 - 05.2007
High School Diploma -
Myrtle Beach High School
Myrtle Beach, SC 08.2003 - 04.2007
Key Skills
- Detailed Documentation
- Technical Troubleshooting
- Communication
- Customer Service & Quality Assurance
- Time Management & Organization
- Independent & Team-Based Work
- Software & Hardware Support
Timeline
Manager of Operations
Daville Skate Shop
05.2023 - Current
Field Investigator
Allied Universal
08.2021 - 07.2024
Manager of Operations
Hahnum Corporation
06.2019 - 03.2021
Owner/Operator
Not Quite Radio
08.2018 - 10.2022
Manager of Operations
Trill Therapeutics
06.2017 - 02.2019
Certificate of Technical Studies - Web Development & Graphic Design
Academy For Arts, Science, And Technology
08.2005 - 05.2007
High School Diploma -
Myrtle Beach High School
08.2003 - 04.2007
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