Richard Harmon
Kapolei,HI
Summary
Obtain an Administrator, General Manager, Site/Resident Manager, or Construction Manager Position. Provide excellence in building/project management utilizing my extensive experience as a Construction Project manager, Resident/Site manager, and Administrator of many residential projects. In addition, provide value added skills and competencies in the management of residential communities and/or construction related projects. Strategic Business Administrator with over 10 years of experience successfully leading diverse teams through both routine and transitional business operations. Responsible manager of company finances with dedication to both organizational bottom-line and well-being of personnel. Successful supervisor of targeted marketing strategies with measured growth targets in mind.
Overview
31
31
years of professional experience
Work History
Administrator - Business Operations
Olaloa Retirement Community
04.2022 - 06.2023
- Provided oversight for all aspects of day-to-day operations for a three hundred sixty (360) unit, five hundred (500) resident, active retirement condominium community and staff of eighteen (18)
- Helped meet changing demands by recommending improvements to business systems and/or procedures.
- Ensured limited liability of the AOAO through sound management, supervision, decision-making, and judgement
- Frequently inspected Buildings and property to determine immediate maintenance needs and develop preventive maintenance programs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Developed and managed building/project operating, and reserve budget(s)
- Prepared operational and salary budgets.
- Established and implemented programs, guidelines and policies, including maintenance, safety, and emergency procedures
- Educated staff on organizational mission and goals to help team members achieve success.
- Directed cleaning, repair and maintenance of the buildings, grounds and related areas
- Directly responsible for Leading, motivating, hiring, training, counseling, terminating, and directly supervising all on-site team members to achieve operational goals of assigned community
- Evaluated staff performance and provided coaching to address inefficiencies. Also responsible for approving all staff payroll
- Investigated resident disturbances, violations, and/or complaints, and resolved problems in accordance with regulations established by Hawaii State Law, Honolulu City and County Regulations, and the By-laws and House rules of the AOAO (Association of Apartment Owners)
- Fostered strong rapport with homeowners, vendors and stakeholders through consistent follow-up and communication.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Enforced all By-Laws and House Rules where necessary by working with residents, and issuing warnings and/or citations for House Rules Violations as needed
- Facilitated, procured, and supervised contractor bids, projects, and performance
- Ensured compliance with all required city/county/state inspections and corrected all discrepancies
- Gathered, organized and input information into digital database.
- Maintained all AOAO on-site files, including but not limited to; Resident registrations, unit modification requests/approvals, master forms, email correspondence, and vendor account statements and invoices.
- Was responsible for property petty cash accounts (typically $1000), debit card accounts (typically $3000), and all credit cards
- Generated reports to suggest corrective actions and process improvements.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Developed monthly reports.
- Managed day-to-day development issues.
- Streamlined workflow.
- Translated business priorities into implementable actions.
- Contributed to economic success by participating in budgeting process.
- Executed training programs.
- Served as executive staff liaison to several committees.
- Developed strategic plans and initiatives.
- Drove specification, scheduling, status and review processes.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Achieved multiple project completions, including total community asphalt slurry seal and striping, central mailbox replacements, front vehicle entry gate fencing replacement with PVC fencing, renovation of two (2) clusters of sixteen (16) units, and partial renovation of one (1) cluster of eight (8) units, replaced aging gym equipment, and numerous resident emergency rescues due to falls in their units.
General Site Manager
Integrated Facility Services Hawaii
09.2021 - 04.2022
- Responsible for all aspects of day-to-day operations for a condominium hi-rise building project and/or condominium community and staff, during absence of full time permanent management
- Ensured limited liability of the AOAO through sound judgement, supervision, management and administration
- Inspected Buildings and property regularly to determine immediate maintenance needs and develop preventive maintenance programs
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Established and implemented programs, guidelines and policies, including maintenance, safety, and emergency procedures
- Developed and managed building/project operating, and reserve budget(s)
- Frequently inspected cleanliness of common areas and offices.
- Directed cleaning, repair and maintenance of the building, grounds and related systems
- Led, motivated, hired, trained, terminated, and directly supervised all on-site staff to achieve operational goals of assigned community
- Was responsible for approving all staff payroll
- Created weekly and monthly reports and presentations for management team.
- Investigated resident disturbances, violations, and/or complaints, and resolved problems in accordance with regulations established by Hawaii State Law, Honolulu City and County Regulations, and the By-laws and House rules of the AOAO (Association of Apartment Owners)
- Coordinated with local building inspectors to verify compliance with all building codes and regulations.
- Managed site development with assistance from civil engineers and complied with city and county ordinances.
- Prepared detailed project reports for management review.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Enforced all By-Laws and House Rules where necessary by working with residents, and issuing warnings and/or citations for House Rules Violations as needed
- Facilitated, procured, and supervised contractor bids, projects, and performance
- Ensured compliance with all required city/county/state inspections and corrected all discrepancies
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained all AOAO on-site files, including but not limited to; Resident registrations, unit modification requests/approvals, master forms, email correspondence, statements and invoices, etc
- Was responsible for property petty cash accounts (typically $1000), debit card accounts (typically $3000), and all credit cards.
Resident Manager
Hokulani in Kailua
07.2020 - 01.2021
- Responsible for all aspects of day-to-day operations for 144 unit condominium community of 14 buildings project and staff of 2
- Reported and documented maintenance requests and scheduled appropriate services.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Ensured limited liability of the AOAO through sound judgement, supervision, management and administration
- Inspected Buildings and property regularly to determine immediate maintenance needs and develop preventive maintenance programs
- Used [Software] to maintain resident database of personal information, repairs and lease agreements.
- Communicated effectively with owners, residents, and on-site associates.
- Established and implemented programs, guidelines and policies, including maintenance, safety, and emergency procedures
- Developed and managed building/project operating, and reserve budget(s)
- Directed cleaning, repair and maintenance of the building, grounds and related systems
- Led, motivated, hired, trained, terminated, and directly supervised all on-site staff to achieve operational goals of assigned community
- Was responsible for completing and approving all staff payroll
- Investigated resident disturbances, violations, and/or complaints, and resolved problems in accordance with regulations established by Hawaii State Law, Honolulu City and County Regulations, and the By-laws and House rules of the AOAO (Association of Apartment Owners)
- Enforced all By-Laws and House Rules where necessary by working with residents, and issuing warnings and/or citations for House Rules Violations as needed
- Kept properties in compliance with local, state and federal regulations.
- Facilitated, procured, and supervised contractor bids, projects, and performance
- Ensured compliance with all required city/county/state inspections and corrected all discrepancies
- Maintained all AOAO on-site files, including but not limited to; Resident registrations, unit modification requests/approvals, master forms, email correspondence, statements and invoices, etc
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Was responsible for property petty cash accounts (typically $1000), debit card accounts (typically $3000), and all credit cards.
Resident Manager
Halelani Village @ Puhi
09.2019 - 01.2020
- Responsible for all aspects of day-to-day operations for a 292 unit, 24 building condominium community project and staff
- Ensured limited liability of the AOAO through sound judgement, supervision, management and administration
- Inspected Buildings and property regularly to determine immediate maintenance needs and develop preventive maintenance programs
- Reported and documented maintenance requests and scheduled appropriate services.
- Used MS Excel to maintain resident database of personal information, repairs and lease agreements.
- Communicated effectively with owners, residents, and on-site associates.
- Established and implemented programs, guidelines and policies, including maintenance, safety, and emergency procedures
- Developed and managed building/project operating, and reserve budget(s)
- Directed cleaning, repair and maintenance of the building, grounds and related systems
- Led, motivated, hired, trained, terminated, and directly supervised all on-site staff to achieve operational goals of assigned community
- Was responsible for completing and approving all staff payroll
- Investigated resident disturbances, violations, and/or complaints, and resolved problems in accordance with regulations established by Hawaii State Law, Honolulu City and County Regulations, and the By-laws and House rules of the AOAO (Association of Apartment Owners)
- Enforced all By-Laws and House Rules where necessary by working with residents, and issuing warnings and/or citations for House Rules Violations as needed
- Facilitated, procured, and supervised contractor bids, projects, and performance
- Ensured compliance with all required city/county/state inspections and corrected all discrepancies
- Maintained all AOAO on-site files, including but not limited to; Resident registrations, unit modification requests/approvals, master forms, email correspondence, statements and invoices, etc
- Was responsible for property petty cash accounts (typically $1000), debit card accounts (typically $3000), and all credit cards.
Resident Manager
Country Club Plaza
03.2019 - 04.2019
- Responsible for all aspects of day-to-day operations for a 279 unit 17 floor condominium hi-rise building project and staff of 15
- Ensured limited liability of the AOAO through sound judgement, supervision, management and administration
- Inspected Buildings and property regularly to determine immediate maintenance needs and develop preventive maintenance programs
- Established and implemented programs, guidelines and policies, including maintenance, safety, and emergency procedures
- Reported and documented maintenance requests and scheduled appropriate services.
- Developed and managed building/project operating, and reserve budget(s)
- Directed cleaning, repair and maintenance of the building, grounds and related systems
- Led, motivated, hired, trained, terminated, and directly supervised all on-site staff to achieve operational goals of assigned community
- Was responsible for completing and approving all staff payroll
- Investigated resident disturbances, violations, and/or complaints, and resolved problems in accordance with regulations established by Hawaii State Law, Honolulu City and County Regulations, and the By-laws and House rules of the AOAO (Association of Apartment Owners)
- Enforced all By-Laws and House Rules where necessary by working with residents, and issuing warnings and/or citations for House Rules Violations as needed
- Facilitated, procured, and supervised contractor bids, projects, and performance
- Ensured compliance with all required city/county/state inspections and corrected all discrepancies
- Maintained all AOAO on-site files, including but not limited to; Resident registrations, unit modification requests/approvals, master forms, email correspondence, statements and invoices, etc
- Was responsible for property petty cash accounts (typically $1000), debit card accounts (typically $3000), and all credit cards.
Resident Manager
215 North King Street
05.2018 - 03.2019
- Responsible for all aspects of day-to-day operations for 254 unit condominium hi-rise building of 24 floors and staff of 10
- Ensured limited liability of the AOAO through sound judgement, supervision, management and administration
- Inspected Buildings and property regularly to determine immediate maintenance needs and develop preventive maintenance programs
- Established and implemented programs, guidelines and policies, including maintenance, safety, and emergency procedures
- Reported and documented maintenance requests and scheduled appropriate services.
- Developed and managed building/project operating, and reserve budget(s)
- Directed cleaning, repair and maintenance of the building, grounds and related systems
- Led, motivated, hired, trained, terminated, and directly supervised all on-site staff to achieve operational goals of assigned community
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state and federal regulations.
- Was responsible for completing and approving all staff payroll
- Investigated resident disturbances, violations, and/or complaints, and resolved problems in accordance with regulations established by Hawaii State Law, Honolulu City and County Regulations, and the By-laws and House rules of the AOAO (Association of Apartment Owners)
- Enforced all By-Laws and House Rules where necessary by working with residents, and issuing warnings and/or citations for House Rules Violations as needed
- Facilitated, procured, and supervised contractor bids, projects, and performance
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Ensured compliance with all required city/county/state inspections and corrected all discrepancies
- Maintained all AOAO on-site files, including but not limited to; Resident registrations, unit modification requests/approvals, master forms, email correspondence, statements and invoices, etc
- Was responsible for property petty cash accounts (typically $1000), debit card accounts (typically $3000), and all credit cards.
Resident Manager
LaCasa Condominium
10.2014 - 04.2018
- Responsible for all aspects of day-to-day operations for 102 unit condominium hi-rise building of 23 floors and staff of 2
- Ensured limited liability of the AOAO through sound judgement, supervision, management and administration
- Inspected Buildings and property regularly to determine immediate maintenance needs and develop preventive maintenance programs
- Established and implemented programs, guidelines and policies, including maintenance, safety, and emergency procedures
- Developed and managed building/project operating, and reserve budget(s)
- Reported and documented maintenance requests and scheduled appropriate services.
- Directed cleaning, repair and maintenance of the building, grounds and related systems
- Led, motivated, hired, trained, terminated, and directly supervised all on-site staff to achieve operational goals of assigned community
- Was responsible for completing and approving all staff payroll
- Investigated resident disturbances, violations, and/or complaints, and resolved problems in accordance with regulations established by Hawaii State Law, Honolulu City and County Regulations, and the By-laws and House rules of the AOAO (Association of Apartment Owners)
- Enforced all By-Laws and House Rules where necessary by working with residents, and issuing warnings and/or citations for House Rules Violations as needed
- Facilitated, procured, and supervised contractor bids, projects, and performance
- Ensured compliance with all required city/county/state inspections and corrected all discrepancies
- Maintained all AOAO on-site files, including but not limited to; Resident registrations, unit modification requests/approvals, master forms, email correspondence, statements and invoices, etc
- Was responsible for property petty cash accounts (typically $1000), debit card accounts (typically $3000), and all credit cards.
Activity Agent
Platinum Marketing Group
01.2011 - 01.2014
- Marketed vacation activities throughout the Hawaiian Islands.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Sales Consultant
Acura of Honolulu, Cutter Ford, J.N. Auto Group
01.2009 - 01.2011
- Supervised all sales and sales development activities in the area's largest auto sales dealerships
- Consistently exceeded unit sales quotas by 8-10% and earned top awards for auto sales for a 30+ person sales team
- Had a consistently higher (2%) rate of customer retention and repeat sales
- Established rapport, trust in selling new and/or pre-owed vehicles; received excellent customer ratings.
Sales Consultant
Fort Myers Toyota
01.2008 - 01.2009
- Supervised all sales and sales development activities in the area's largest auto sales dealerships
- Consistently exceeded unit sales quotas by 8-10% and earned top awards for auto sales for a 30+ person sales team
- Had a consistently higher (2%) rate of customer retention and repeat sales
- Established rapport, trust in selling new and/or pre-owed vehicles; received excellent customer ratings.
Construction Superintendent
Greg Construction
01.2006 - 01.2008
- Managed remodel and interior build-out construction projects such as Home Depot, Little Caesar's Pizza, Food Lion Grocery and The College Bookstore
- Supervised teams of carpenters, painters, laborers and subcontractors
- Managed, directed, and administered project budget and building inspections
- Worked at remote job sites as the sole Manager for HQ
- Managed purchasing of equipment and materials
- Managed operating budget and material take-offs.
Residential Project Manager
Ryland Homes
01.2002 - 01.2006
- Responsible for constructing single-family two-story homes and townhome buildings in gated communities and 'on-your-lot'
- Received award for outstanding leadership and customer service
- Responsible for sound personnel leadership/management of eight (8) superintendents
- Completed residential community project of 104 large, single-family homes, 2% under budget, 16 days under timeline, in accordance with specified company goals/scope
- Expedited completion of 23 single-family homes to meet critical contract requirements
- Effectively managed the community construction budget; conducted all vendor negotiations
- Monitored all work performed to meet specified company/OSHA safety policies.
Auto Sales Consultant
Local Ford, Mazda and Chevrolet dealerships
01.2000 - 01.2002
- Supervised all sales and sales development activities in the area's largest auto sales dealerships
- Consistently exceeded unit sales quotas by 8-10% and earned top awards for auto sales for a 30+ person sales team
- Had a consistently higher (2%) rate of customer retention and repeat sales
- Established rapport, trust in selling new and/or pre-owed vehicles; received excellent customer ratings.
Territory Sales Representative
Brinker Brown Fastener and Supply
01.1998 - 01.2000
- Responsible for sales work, including prospecting, promotions, and following leads
- Contract negotiations, job estimating, personnel/staff management, project management, materials coordination, payroll, scheduling and all aspects of business operations.
Owner
Harmon Painting
01.1993 - 01.1998
- Successfully operated a profitable painting company focused on new home and condominium construction, commercial/residential painting and restoration
- Performed sales work, including prospecting, promotions, and following leads
- Contract negotiations, job estimating, personnel/staff management, project management, materials coordination, payroll, scheduling and all aspects of business operations.
Operations Manager
Cape Builder's Supply
01.1992 - 01.1993
- Increased sales by 17% while performing as Operations Manager for a large construction materials company
- Responsible for day-to-day operations of drywall/stucco materials supply company
- Maintained inventory, scheduled deliveries and managed sales
- Supervised and managed all warehouse and delivery staff.
Education
General Business coursework -
Southern New Hampshire University
Avionics Technician Training Courses, EC-130 TACAMO System Organizational Maintenance Technician, P-3C COMNAV OMA TECH, Naval Aviation Organizational Maintenance Work Center Supervisor Management -
US Navy
Computer Programming Course -
Lee Vo-Tech School
Bachelor of Science Photography Program -
Art Institutes of Pittsburgh
01.2014
Skills
- Identifying Best Practices
- Project Collaboration
- Executive Support
- Staff Supervision
- Agile Development Methodologies
- Managing Multiple Projects
- Microsoft Office Suite
- PowerPoint
- Operations Management
- Effective Communication
- Team Development
- Conflict Mediation
Accomplishments
- Implemented processes to streamline workflow.
- Supervised team of 18 staff members.
Technical Knowledge And Skills
Skilled in the use of all power tools, hand tools, land survey equipment (transit, theodolite and levels), specification interpretation, budget analysis, contract interpretation and blueprint reading., Microsoft Windows (3.x through 10.1), Microsoft Office Suite (Excel, Outlook, Word, Access), Microsoft Publisher, Microsoft FrontPage, Dreamweaver, QuickBooks Pro, Peachtree, Quicken, Paint Shop Pro, Corel, Adobe Illustrator (early versions), Adobe Acrobat, CAD programs, HTML, XML, CGI, dbase, NT Networks., 286/14 PC's to present technology (build, operate, program and repair systems)., Communications systems troubleshooting, electrical circuitry, instrumentation/measurement equipment repair, electronic systems troubleshooting and maintenance.
Personal Information
Military Service Branch: U.S. Navy
Affiliations
Institute of Real Estate Management
Timeline
Administrator - Business Operations
Olaloa Retirement Community
04.2022 - 06.2023
General Site Manager
Integrated Facility Services Hawaii
09.2021 - 04.2022
Resident Manager
Hokulani in Kailua
07.2020 - 01.2021
Resident Manager
Halelani Village @ Puhi
09.2019 - 01.2020
Resident Manager
Country Club Plaza
03.2019 - 04.2019
Resident Manager
215 North King Street
05.2018 - 03.2019
Resident Manager
LaCasa Condominium
10.2014 - 04.2018
Activity Agent
Platinum Marketing Group
01.2011 - 01.2014
Sales Consultant
Acura of Honolulu, Cutter Ford, J.N. Auto Group
01.2009 - 01.2011
Sales Consultant
Fort Myers Toyota
01.2008 - 01.2009
Construction Superintendent
Greg Construction
01.2006 - 01.2008
Residential Project Manager
Ryland Homes
01.2002 - 01.2006
Auto Sales Consultant
Local Ford, Mazda and Chevrolet dealerships
01.2000 - 01.2002
Territory Sales Representative
Brinker Brown Fastener and Supply
01.1998 - 01.2000
Owner
Harmon Painting
01.1993 - 01.1998
Operations Manager
Cape Builder's Supply
01.1992 - 01.1993
General Business coursework -
Southern New Hampshire University
Avionics Technician Training Courses, EC-130 TACAMO System Organizational Maintenance Technician, P-3C COMNAV OMA TECH, Naval Aviation Organizational Maintenance Work Center Supervisor Management -
US Navy
Computer Programming Course -
Lee Vo-Tech School
Bachelor of Science Photography Program -
Art Institutes of Pittsburgh
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