Richard Hawkins
Pensacola,FL
Summary
Dynamic Operations Manager with a proven track record at Quick Delivery Service, excelling in budget management and strategic planning. Expert in inventory control and rate negotiations, driving cost reduction while enhancing customer satisfaction. Recognized for problem-solving abilities and fostering strong relationships, ensuring seamless operations and superior service delivery.
Overview
30
30
years of professional experience
Work History
Customer Service Specialist
Quick Delivery Service
01.2017 - 01.2025
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Managed invoicing and payment processing operations.
- Evaluated customer needs and feedback to drive service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Sorted documents and maintained organized filing process.
Operations Manager
Gulf Coast Courier
02.2014 - 01.2017
- Oversaw day-to-day scheduling activities of transportation employees.
- Managed day-to-day shipping and receiving overseeing large inventories of packages.
- Reviewed new customer orders and completed data entry tasks with accuracy and efficiency.
- Reconciled daily inventory to maintain sufficient supply levels to meet business and customer needs.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers and supervisors.
Operations Manager
Quick Delivery Service
10.2005 - 02.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Built partnerships with local organizations to increase company offerings and improve services.
- Exhibited strategic leadership and oresight in support of long range sales growth.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Dispatched and managed daily activities of 40 transportation and clerical staff.
- Reviewed new customer orders/requests and entered data into centralized database.
Field Merchandiser/Driver, Warehouse Orders
Dohmen Distribution
06.1995 - 10.2005
- Completed daily route delivering orders to pharmacies.
- Installed and placed permanent and paper point of sale materials.
- Worked with team to achieve sales goals for products.
- Maintained awareness of product knowledge information, merchandise promotions and advertisements set forth by marketing team.
- Established and maintained positive relationships with customers.
Education
High School Diploma -
St. Augustine High School
Saint Augustine, FLSkills
- Budget management
- Shipment consolidation planning
- Inventory control
- Rate negotiations
- Cost reduction
- Strategic planner
- Customer service oriented
- Problem solving
- Dependable
Timeline
Customer Service Specialist
Quick Delivery Service
01.2017 - 01.2025
Operations Manager
Gulf Coast Courier
02.2014 - 01.2017
Operations Manager
Quick Delivery Service
10.2005 - 02.2014
Field Merchandiser/Driver, Warehouse Orders
Dohmen Distribution
06.1995 - 10.2005
High School Diploma -
St. Augustine High School
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