RICHARD HECHAVARRIA
Tampa
Summary
Hardworking employee enthusiastic about learning the customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
SELF EMPLOYMENT
SELF EMPLOYMENT
08.2023 - Current
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
DRIVER
FEDEX
01.2019 - 08.2023
- Coordinated with drivers to organize timely pickup and delivery.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Provided exceptional customer service during drop-offs, fostering loyalty among clients.
- Maintained high level of accuracy in record keeping, including delivery logs, receipts, and signatures.
- Managed multiple priorities under tight schedules without compromising service quality or accuracy levels in deliveries.
Commercial Manager
O'Reilly Auto Parts
01.2015 - 08.2019
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Education
GED -
Gaither High School
Tampa, FL06.2015
Skills
- Operating System Expertise
- Machine learning concepts
- Fluent Bilingualism
- Fast Thinking
- Critical Thinking
- Problem-solving abilities
- Teamwork and Collaboration
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
SELF EMPLOYMENT
SELF EMPLOYMENT
08.2023 - Current
DRIVER
FEDEX
01.2019 - 08.2023
Commercial Manager
O'Reilly Auto Parts
01.2015 - 08.2019
GED -
Gaither High School
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