Summary
Overview
Work History
Education
Skills
Timeline
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Richard Hedge

Festus,MO

Summary

Dynamic Owner/Operator at B & H Electronics with a proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in communications and streamlining operations, I successfully developed marketing strategies that expanded our customer base and strengthened supplier relationships, ensuring compliance and operational efficiency.

2016 - 2019Security chief for Express Script Pharmacy Building. Managing 13 staff members, protecting the Pharmacists in and around the building. Maintaining all policy and procedures in compliancy with the Missouri Board of Pharmacy's. Located in Berkley, MO

2012 - 2016 & 2020 - 2023 Missouri Highway Patrol. Koch Road examination station. Tested CDL operators in accordance to the Missouri rules and regulations. Worked as a recruiter for the Patrol to recruit Troopers for the 9 month training program. Maintained a high level of professionalism at all times. Helped establish on line scheduling software for the patrol.

Overview

49
49
years of professional experience

Work History

Deputy Sheriff, Road Patrol

Jefferson County Sheriff's Department
04.2025 - 08.2025
  • Testified effectively in court proceedings regarding personal actions taken during investigations or arrests as required by legal process.
  • Provided assistance during emergencies, including evacuations, natural disasters, or search-and-rescue operations for better protection of the community.
  • Managed time efficiently while on duty, prioritizing tasks and remaining flexible in response to changing circumstances as they arose.
  • Performed vehicle maintenance checks before every shift as part of department guidelines for optimal vehicle performance while on duty.

Owner/Operator

B & H Electronics
04.1976 - 04.2012
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Designed, installed and maintained security cameras as well as dispatch consoles for local law enforcement agencies through General Electric.

Education

General Studies

Northwest High School
House Springs, MO
05-1973

Skills

  • Communications
  • Problem Solving in high stress situations
  • Able to Approach a wide variety of people
  • Verbal judo skills
  • Good prioritizing skills
  • Two things I will never do: Lie or steal

Timeline

Deputy Sheriff, Road Patrol

Jefferson County Sheriff's Department
04.2025 - 08.2025

Owner/Operator

B & H Electronics
04.1976 - 04.2012

General Studies

Northwest High School

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Richard Hedge