Richard Hendren
Manager, Social Media & Marketing, Computer & Electronics Technician
Liberty,IN
Summary
Senior Customer Service Rep with many years of serving clients, excellent technology utilization abilities and PR skills. Over a decade of experience with PC remote service, Database & CRM interaction. Savvy Social Media Manager offering 4 years of Service/Product marketing and advertising experience. Effective leader of cross-functional initiatives, high-performing teams and assets. Recognized for being a critical thinker and ideas guy.
Overview
7
7
years of post-secondary education
16
16
years of professional experience
Work History
Social Media & Marketing Manager
Indiana Media Production Studio
Liberty, IN
09.2019 - Current
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Planned and instituted social media marketing plan for the Laurel Conservation Club, SubspaceX.com & The Hangar Aircraft Sales.
- Discussed SEO needs and optimized strategies for short- and long-term campaigns.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Netflix Customer Service Manager
LiveOps.com (Netflix Contractor)
Columbus, Ohio
03.2020 - 08.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Followed through with client requests to resolve problems.
Remote Computer Support Tech
SupportSpace.com
Cincinnati, OH
06.2009 - 12.2014
- Taking phone calls & servicing computers remotely.
- Filing all appropriate accountability paperwork.
- Cited for excellent customer service.
- (PDF of employee profile reviews provided upon request).
Electronics Maintenance Specialist / Supervisor
United States Navy
Virginia Beach, Virginia
02.2002 - 02.2008
- Responsible for configuration, operation, and maintenance of the CIWS Launcher & Raytheon Rolling Airframe Missile System.
- Optimized and troubleshot multiple hydraulic, pneumatic, computer and electronic systems components.
- Responsible for Secret Classified Material and an inventory worth over 2.5 million dollars.
- Documented Managed & Executed weekly / quarterly work schedules.
- Supervised and trained subordinates in operations, training & professional development.
- Coordinate and lead project management events and ceremonies.
Electronic Country Road, Customer Service & Computer Support Supervisor
ECR, Rural Internet Providor
Mount Vernon, Ohio
03.1999 - 12.2001
- Answered & responded to many customer service & support Phone Calls, On-Sight Repair and Training.
- Performed PC Building, Repair/Troubleshooting & Sales. Handle financial transactions & billing inquiry processing.
Education
Associate of Science - Aviation Maintenance Technology
Cincinnati State Technical And Community College
Cincinnati, OH 11.2017 - 04.2019
Training Certificates of Completion - Electronics, Computers And Training Manager
United States Navy Training Command
United States 04.2002 - 11.2003
High School Diploma -
Centerburg High School
Centerburg, Ohio 08.1996 - 06.2000
Skills
Video Commercial Designer
undefinedTimeline
Netflix Customer Service Manager
LiveOps.com (Netflix Contractor)
03.2020 - 08.2020
Social Media & Marketing Manager
Indiana Media Production Studio
09.2019 - Current
Associate of Science - Aviation Maintenance Technology
Cincinnati State Technical And Community College
11.2017 - 04.2019
Remote Computer Support Tech
SupportSpace.com
06.2009 - 12.2014
Training Certificates of Completion - Electronics, Computers And Training Manager
United States Navy Training Command
04.2002 - 11.2003
Electronics Maintenance Specialist / Supervisor
United States Navy
02.2002 - 02.2008
Electronic Country Road, Customer Service & Computer Support Supervisor
ECR, Rural Internet Providor
03.1999 - 12.2001
High School Diploma -
Centerburg High School
08.1996 - 06.2000
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