Summary
Overview
Work History
Education
Skills
Timeline
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Richard Heredia

Edwards

Summary

Proven leader in customer service and workflow management, with a track record of enhancing customer satisfaction and team productivity at Loves SpeedCo. Skilled in computer applications and adept at multitasking, I've significantly improved service processes and achieved high sales targets through effective communication. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Service Advisor

Loves SpeedCo
03.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.
  • Sought ways to improve processes and services provided.

Supervisor

Vista Food Services
12.2018 - 05.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.

Supervisor

HPP Food Services
01.2017 - 10.2017
  • Supervised shipping and receiving, distribution and workplace safety.
  • Maintained high levels of accuracy in daily operations.
  • Operated warehouse material handling equipment correctly to move loads.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Education

HS Diploma -

San Pedro HS
San Pedro, CA
05.2009

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Attention to detail
  • Excellent communication
  • Team player mentality
  • Complaint resolution
  • Service scheduling
  • Workflow management
  • Customer relationship management
  • Quality control
  • Understanding customer needs
  • Sales and upselling

Timeline

Service Advisor

Loves SpeedCo
03.2024 - Current

Supervisor

Vista Food Services
12.2018 - 05.2019

Supervisor

HPP Food Services
01.2017 - 10.2017

HS Diploma -

San Pedro HS

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Richard Heredia