Richard Hergenreter

• Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
• Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
• Streamlined workflow for faster claim resolution by coordinating with various internal departments and external agencies.
• Reduced the number of fraudulent claims by implementing advanced investigative techniques and collaborating with law enforcement when necessary.
• Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
• Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
• Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
• Collaborated with legal teams to represent the company in litigation cases, leading to favorable outcomes in complex claim disputes.
• Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
• Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
• Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
• Reduced backlogs of pending claims using effective time-management strategies such as prioritizing tasks based on urgency or complexity levels.
• Conducted on-site field inspections to assess damages firsthand, allowing for more accurate estimates and informed decision-making regarding repair costs or total loss assessments.
• Developed comprehensive reports outlining investigation findings, settlement recommendations, and supporting evidence for use in both internal reviews and external negotiations.
• Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
• Participated in ongoing professional development opportunities to maintain current knowledge of insurance laws, regulations, and best practices within the field of claims adjustment.
• Evaluated insurance policies and analyzed damages to determine coverage.
• Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
• Analyzed information gathered by investigation and reported findings and recommendations.
• Maintained claims data in utilized systems.
• Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
• Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.

• Cat claims – PLS for Acuity – Desk Remote

Create General Loss Reports and detailed repair estimates from field inspection products on weather related claims to personal property.

• Streamline inspection processes for faster turnaround times, resulting in increased productivity.
• Maintain accurate records of all inspections performed, allowing for more informed decision making regarding pass/fail.
• Manage multiple concurrent projects successfully while adhering strictly to deadlines.
• Prepare reports detailing findings of inspections.
• Ensure compliance with industry regulations through meticulous attention to detail during inspections.

• Streamline inspection processes for faster turnaround times, resulting in increased productivity.
• Maintain accurate records of all inspections performed, allowing for more informed decision making regarding pass/fail.
• Manage multiple concurrent projects successfully while adhering strictly to deadlines.
• Prepare reports detailing findings of inspections.
• Ensure compliance with industry regulations through meticulous attention to detail during inspections.

Daily & Cat Claims – PLS for AMFAM–All losses– Desk Remote

Cat Claims – SCA for Geovera – Large Loss/Total Loss – Desk FL in office

Daily & Cat Claims – PLS for UPC – Included Large Loss/Total Loss – Desk Remote

Daily & Cat Personal & Commercial Claims – Eberl for State Farm – Field MS

Cat Personal & Commercial Claims – Eberl for State Farm – Field VA

Daily & Cat Claims – Eberl for UPC – Field NC

Daily & Cat Claims – Eberl for Liberty Mutual/Safeco – Field NC

Cat Claims – Eberl for State Farm – Desk GA in office

• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Forged strong partnerships with industry influencers to elevate brand reputation within the market.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Leveraged data-driven insights from market research to inform decision-making during client presentations.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Collaborated with cross-functional teams to identify and address customer needs.

· Senior Criminal Analyst

01/2012 – 4/2014: Liaison between Federal, State and Local Law Enforcement Agencies across the state of North Carolina towards meeting their National Guard Criminal Analyst support needs through training and assignment of key personnel to serve at their locations. This also involves the surveying of needs, strategic planning of support and the recruiting, orientation, initial and recurring training of personnel. Lead team of analysts involved in the evaluation of targets utilizing tactics, strategies, and techniques including market profiles or financial analysis (Threat Based Financing).

Resource Advisor/Financial Manager for Task Force ANG Assets.

· Civil Operations Program Manager

09/2010 - 01/2012: Primary mission to provide statewide support in the development of Coalitions and Community Based Organizations in their substance abuse prevention efforts. Secondary mission is to provide Substance Abuse Prevention education through classroom and experiential based education in Community's efforts to reduce the local demand for drugs. This also involves the surveying of needs, strategic planning of support and the recruiting, orientation and initial/recurring training of 10 support personnel. Resource Advisor/Financial Manager for Task Force ANG Assets.

· Non-commissioned Officer in Charge - Drug Demand Reduction

06/2000 - 09/2010: Senior Enlisted person for a team of 10 enlisted personnel. Point man for recruiting, orientation and initial/recurring training of personnel as well as the Resource Advisor and IT Manager. Curriculum Design and Coordinator: Create curriculum, training plans and innovative platforms (Classroom or Experiential) that are culturally competent, specific to targeted audience and evidence based. Conduct pre and post-tests to capture empirical data for analysis of effectiveness and as necessary, modify content or delivery to meet desired outcomes. Supervise staff to provide training and services across the state of North Carolina. As a force multiplier, work in tandem with external formal course designers towards certification of their programs.

Squadron Superintendent - Chief Master Sergeant

Squadron Superintendent of the 156th Aeromedical Evacuation Squadron (AES), 145th Airlift Wing, North Carolina Air National Guard (NCANG) located at Charlotte Douglas International Airport, Charlotte, North Carolina. Advisor to the 156th Aeromedical Evacuation Squadron Commander on matters influencing the health, welfare, morale and effective utilization of the 110 personnel of the 156th Aeromedical Evacuation Squadron. Also, as the senior enlisted person, responsible for the oversight of all programs pertaining to Manning, Recruiting, Orientation, Training, Force Development, Force Management and Evaluation.

• Improved project efficiency by effectively managing carpentry tasks and maintaining a well-organized worksite.
• Completed projects on time and within budget through meticulous planning and efficient task execution.
• Increased client satisfaction with high-quality craftsmanship in residential and commercial construction projects.
• Collaborated with architects, engineers, and other team members for seamless project completion.
• Skilled in reading blueprints, schematics, and specifications to ensure accurate construction according to design plans.
• Mentored apprentice carpenters, providing guidance on best practices for improved skill development and work efficiency.
• Efficiently managed multiple projects simultaneously while ensuring timely completion of each assignment within deadlines set forth by clients or supervisors.
• Demonstrated versatility as a journeyman carpenter with experience in both rough framing and finish work across diverse construction environments.
• Assisted in the development of proposals, accurately estimating labor costs based on historical data from previous projects.
• Fostered strong relationships with subcontractors to ensure seamless collaboration throughout all phases of the construction process.
• Completed installations of building structures, trim, flooring, and cabinetry.
• Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
• Inspected buildings to identify repair needs.

• Improved project efficiency by effectively managing carpentry tasks and maintaining a well-organized worksite.
• Completed projects on time and within budget through meticulous planning and efficient task execution.
• Conducted detailed measurements and calculations for accurate material estimation, minimizing waste during construction.
• Skilled in reading blueprints, schematics, and specifications to ensure accurate construction according to design plans.
• Increased structural integrity of buildings through expert framing techniques, ensuring long-lasting durability.
• Demonstrated versatility as a journeyman carpenter with experience in both rough framing and finish work across diverse construction environments.
• Followed established job site safety regulations and maintained safe and clean work area.
• Collaborated with other construction workers to coordinate projects and streamline process.