Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Richard Hernandez

Perris,CA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Supervisor

GXO Logistics
09.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Lead

Triangle Suspension
02.2012 - 09.2021
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Reviewed order data to verify transactions and shipping dates.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Helped foster culture of customer centricity by aligning with product and operations to drive initiatives centered on customer success

Education

High School Diploma -

Upland High School
Upland, CA
06.2021

Skills

  • Strategic Planning
  • Inventory Control
  • Goal-Oriented
  • Policy Enforcement
  • Process Monitoring and Improvement
  • Inventory Oversight
  • Training and Mentoring
  • Data Entry
  • Problem Solving
  • Time Management

Certification

  • Raymond Certified
  • CPR/AED Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Supervisor

GXO Logistics
09.2021 - Current

Lead

Triangle Suspension
02.2012 - 09.2021

High School Diploma -

Upland High School

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Richard Hernandez