Richard Hernandez
Pittsburgh,PA
Summary
Hardworking Lead Banquet Houseman with a proven track record at Omni William Penn Hotel, excelling in guest relations and adept at troubleshooting. Expert in maintaining team schedules. Recognized for enhancing guest experiences and efficiently managing teams to exceed service expectations. Skilled in troubleshooting and ensuring timely task execution
Overview
20
20
years of professional experience
Work History
Lead Banquet Houseman
Omni William Penn Hotel
01.2005 - 11.2024
- Reset ballrooms, meeting spaces and banquet areas for future functions by reading beo's and specific templates.
- Prepared audio-visual components for meetings and banquets by assembling and setting up video screens, dance floors, lighting and sound systems.
- Checked banquet storage areas to maintain inventory levels and organization, recording low inventory items in Software.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
High School Diploma -
Skills
- Guest relations
- Direct others in performing tasks
- Keep tasks on a timely schedule
- Troubleshoot problems and execute
- Maintain storage areas
- Read templates and set accordingly
Timeline
Lead Banquet Houseman - Omni William Penn Hotel
01.2005 - 11.2024
Woodland Hills High School - High School Diploma,
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