Richard Hernandez
Santa Ana,CA
Summary
Dedicated professional with extensive experience as a Customer Service Cashier at Walgreens and TJ Max, and as a Security Guard at Allied Universal Security Services. Excelled in enhancing customer satisfaction and service quality, demonstrating exceptional reliability, patience, and composure. Proven track record in improving customer service metrics by over 20%, showcasing strong customer service and security management skills.
Overview
10
10
years of professional experience
Work History
Security Guard
Allied Universal Security Services
02.2020 - Current
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Customer Service Cashier
Walgreens
06.2017 - 02.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Cashier
TJ Max
05.2015 - 04.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma -
Saddleback High School
Santa Ana, CA06.2019
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Security Guard
Allied Universal Security Services
02.2020 - Current
Customer Service Cashier
Walgreens
06.2017 - 02.2020
Customer Service Cashier
TJ Max
05.2015 - 04.2017
High School Diploma -
Saddleback High School
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Sheila KuperSheila Kuper
Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services
Diana SandovalDiana Sandoval
Laboratory Technician at QEDLaboratory Technician at QED