Richard Hernandez
Killeen
Summary
General Manager with extensive experience at Leslie's Pool Supplies, specializing in financial analysis and operational efficiency. Proven ability to build effective teams and implement training programs that enhance productivity and reduce costs. Achieved significant revenue growth while maintaining strong customer relationships. Dedicated to excellence in all aspects of business operations.
Overview
29
29
years of professional experience
Work History
General Manager
Leslie's Pool Supplies, Service & Repair
Waco
06.2019 - Current
- Supervised employees through planning, assignments, and direction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
General Manager
Mr. Clean Car Wash
Round Rock
04.2017 - 05.2019
- Supervised employees through planning, assignments, and direction.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Developed service and sales strategies to improve retention and revenue.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Guided management and supervisory staff to promote smooth operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Associate
Advanced Auto Parts
Killeen
02.2012 - 02.2015
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Organized stockroom shelves according to size, color or style.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Handled returns and exchanges according to company policies.
- Maintained records related to sales for store management.
- Described merchandise and explained use, operation and care.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers to determine wants or needs.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sergeant
US Army
Fort Hood
09.1996 - 10.2011
- Operated equipment and machinery according to safety guidelines.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted testing of software and systems to ensure quality and reliability.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
MBA - Business Administration And Management
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2019
Bachelor of Science - Criminal Justice
Indiana University, Purdue University Indianapolis
Indianapolis, IN02-2016
Associate of Science - Criminal Justice
Indiana University, Purdue University Indianapolis
Indianapolis, IN03-2012
Skills
- Financial analysis
- Budget management
- Employee training
- Inventory control
- Customer service
- Market research
- Team building
- Operational efficiency
- Sales strategies
- Performance evaluation
- Cost reduction
- Operations oversight
- Leadership
- Cost reductions
- Recruitment process
- Relationship building
- P&L management
- Sales analysis
- Contract negotiations
- Multi-unit operation management
- Human resources management
- Budgeting and cost control strategies
- Safety protocol
- Customer relationship management
- Deadline oriented
- Safety assurance
- Workflow planning
- Staff training/development
- Training and coaching
- Public relations
- Quality management
- Business administration
Affiliations
- fishing
- swimming
- 4 wheeling
- hunting
- sports
- travel
Languages
English
Professional
Spanish
Limited
Accomplishments
- Bronze Star
- Meritorious Soldier Medal
Timeline
General Manager
Leslie's Pool Supplies, Service & Repair
06.2019 - Current
General Manager
Mr. Clean Car Wash
04.2017 - 05.2019
Sales Associate
Advanced Auto Parts
02.2012 - 02.2015
Sergeant
US Army
09.1996 - 10.2011
MBA - Business Administration And Management
Indiana University, Purdue University Indianapolis
Bachelor of Science - Criminal Justice
Indiana University, Purdue University Indianapolis
Associate of Science - Criminal Justice
Indiana University, Purdue University Indianapolis
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