Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Richard Hernandez Pena

Atlanta,GA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Waiter/Cashier

Dona Eutimia Restaurant
04.2022 - 03.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Waiter/Cashier

Don Eduardo Alegre Bar-Restaurant
08.2018 - 10.2021
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Trained new servers on restaurant policies and procedures.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Tour Guide

Freelance
10.2016 - 05.2017
  • Guided groups of up to [Number] people on scheduled tours.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Built personal relationships with guests to promote positive experiences.

Education

Bachelor of Arts - World History

Havana University
Havana, Cuba
07.2018

Skills

  • Food Safety Understanding
  • Guest Relations Management
  • Food Spoilage Prevention
  • Food Inspection
  • Order Management
  • Service Prioritization
  • Cash Handling
  • Order Accuracy
  • Menu Memorization
  • Daily Specials Memorization
  • Item Promotion
  • Accurate Money Handling

Languages

English
Native or Bilingual

Timeline

Waiter/Cashier

Dona Eutimia Restaurant
04.2022 - 03.2023

Waiter/Cashier

Don Eduardo Alegre Bar-Restaurant
08.2018 - 10.2021

Tour Guide

Freelance
10.2016 - 05.2017

Bachelor of Arts - World History

Havana University

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Richard Hernandez Pena