Richard Highness
Sr. Site Reliability Engineer
Nampa,ID
Summary
Focused on keeping teams on-task and exceeding quality and performance using DevOps best practices. Gets most out of every resource and team member using creativity and excellent problem-solving abilities. Proven record of accomplishments in DevOps leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Site Reliability Engineer
Blue Cross Of Idaho
Meridian, Idaho
07.2021 - Current
- Lead engineer in assisting in modernization of technical infrastructure to utilize best practices and utilize Infrastructure as Code (IAC).
- Mentored and trained Operations Team in DevOps best practices.
- Taught and trained IT staff on git, Ansible, Prometheus, Grafana via semi-formal learning and brown bag presentations.
- Responsible for building out out infrastructure using AWS CDK and Terraform.
- Rebuilt multiple infrastructure services (VPCs, EC2 instances, Security Groups, transit gateways) using IAC.
- Suggested process and technical design changes to improve performance and efficiency.
- Applied engineering best practices for troubleshooting and followed up on defined corrective actions to prevent outage reoccurrences.
Sr. Site Reliability Engineer
Raley's
West Sacramento, CA
04.2019 - 07.2021
- Lead engineer in assisting in modernization of technical infrastructure to utilize best practices and utilize Infrastructure as Code (IAC).
- Installed Ansible and Ansible Tower to implement all configuration management and infrastructure deployment of all routers, switches and firewall configurations vCenter.
- Mentored and trained Operations Team in DevOps best practices.
- Taught and trained IT staff on git, Ansible, Vagrant, Prometheus, Grafana via semi-formal learning and brown bag presentations.
- Responsible for building out out infrastructure using Packer, Terraform and Ansible.
- Rebuilt multiple infrastructure servers (DNS, NTP, DHCP, VMS) using IAC.
Sr. Site Reliability Engineer
Vision Service Plan Inc. (VSP)
Rancho Cordova, CA
10.2013 - 04.2019
- Engineered and architected centralized fault tolerant NMS monitoring system for global infrastructure using Nagios XI Core which utilized real-time database replication with MySQL.
- Played key role in designing production Splunk environment which included search heads, indexers, cluster manager, license manager, heavy forwarders and deployment servers.
- Customized Splunk for Monitoring, Application Management and Security per customer requirements and industry best practices.
- Implemented DevOps practices into daily life for Operations Team
- Standardized automated server / container builds using Ansible and Ansible Tower
- Assisted development teams with implementing Jenkins CI/CD pipelines
- Implemented Chat Ops environment using Ansible, ServiceNow, Nagios, Splunk, Victor Ops and Microsoft Teams.
Site Reliability Engineer
Yahoo! Inc.
Sunnyvale, CA
10.2008 - 10.2013
- Monitor and maintain (30,000+) collocated servers (OS supported included FreeBSD 4.x-6 as well as Red Hat Linux 4.x-6.)
- Maintained day-to-day operations of these sites to ensure that revenue generation is maintained while downtime is limited
- Maintained availability level of 99.95%
- Key member of small international team managing Yahoo's primary media web serving platform which was responsible for serving over 1 billion highly personalized web pages daily (on a slow day).
- Lead service engineer on both Universal Header and logo rebranding projects.
Technical Services Manager
Regulus
Napa, CA
01.2006 - 04.2007
- Responsible for day-to-day operations of call center, level one and level two support of all incoming technical support issues (e-mail, network/connectivity issues, desktop support, database, server support issues).
- Responsible for providing technical support by providing hardware, software and systems support to all internal and external (Wells Fargo, American Express, Coventry Healthcare, DirecTV, Reliant Energy, DS Waters) accounts.
- Manage operational and technical team of sixteen employees in 24x7 computer operations / call center supporting various applications.
- Researched, designed and implemented voice over IP (VoIP) phone solution for call center.
- Assisted in design of new data center.
Education
Undergraduate Studies -
Solano Community College
Suisun City, CABaking And Pastry Arts -
Culinary Institute of America
St. Helena, CA12-2007
Skills
- Red Hat
- CentOS
- Windows Server
- AWS
- Ansible
- Terraform
- Packer
- Azure
- CISSP
- Configuration Management
- Automation
- Infrastructure as Code
- Monitoring
Certification
CISSP
Timeline
Sr. Site Reliability Engineer
Blue Cross Of Idaho
07.2021 - Current
Sr. Site Reliability Engineer
Raley's
04.2019 - 07.2021
Sr. Site Reliability Engineer
Vision Service Plan Inc. (VSP)
10.2013 - 04.2019
Site Reliability Engineer
Yahoo! Inc.
10.2008 - 10.2013
Technical Services Manager
Regulus
01.2006 - 04.2007
Undergraduate Studies -
Solano Community College
Baking And Pastry Arts -
Culinary Institute of America
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