Richard Hodges
Newark,CA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
Security Operations Center Supervisor
Allied Universal Security Services
10.2022 - 10.2023
- Enhanced overall security by implementing effective policies and procedures for the team.
- Trained Security Operation Center (SOC) personnel in proper techniques and tactics for optimal performance during routine operations and crisis situations.
- Developed comprehensive incident reports to provide accurate documentation for internal review and legal proceedings when necessary.
- Oversaw team of SOC Operators and managed scheduling and performance evaluations.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Collaborated with management to develop security policies and procedures.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of ten SOC Operators and Bodging Officers during all shift.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Badging Officer
Allied Universal Security Services
04.2021 - 10.2022
- Enhanced security measures by implementing a thorough badging process for employees and contractors.
- Streamlined badging procedures, resulting in improved efficiency and reduced wait times.
- Provided exceptional customer service, assisting individuals in completing the badging process quickly and accurately.
- Maintained a secure environment by promptly deactivating lost or stolen badges.
- Trained new Badging Officers, sharing best practices to maintain consistency across the team.
- Developed user-friendly instructional materials for use by all security personnel.
- Managed inventory of supplies, keeping adequate stock levels to support daily operations.
- Implemented quality control measures to reduce errors in badge issuance.
- Assisted with investigations into security breaches, providing relevant badge access data as needed.
- Coordinated with management to create custom access levels for different departments and roles within the organization.
- Conducted routine maintenance on badging equipment to prevent malfunctions and downtime during peak hours.
- Adapted quickly to updates in technology, learning new software programs as required for efficient badge creation and management tasks.
- Resolved disputes between employees or contractors regarding their access privileges, maintaining a professional and impartial approach to decision making.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Recommend improvements in security systems and procedures.
Security Patrol Officer
Allied Universal Security Services
02.2017 - 04.2021
- Enhanced security measures by conducting thorough and consistent patrols in designated areas.
- Reduced incidents of theft and vandalism by maintaining a visible presence and proactive approach.
- Assisted in emergency situations, providing immediate support to first responders and evacuating affected individuals safely.
- Implemented detailed incident reports for accurate record-keeping and informed decision making.
- Performed routine checks of building entrances, exits, and perimeters to ensure optimal safety standards were upheld consistently.
- Participated in ongoing training sessions to stay current on industry best practices and maintain peak job performance levels.
- Responded professionally to alarms or calls for assistance, assessing the situation quickly before taking appropriate action in line with policies and procedures.
- Exhibited excellent problem-solving skills when faced with complex or high-pressure situations requiring quick decisions under pressure.
- Enforced parking regulations within assigned zones by issuing citations as needed while maintaining a fair approach towards violators'' circumstances if applicable.
- Utilized technology efficiently, including GPS devices and mobile applications for logging patrol data accurately in real-time during shifts.
- Conducted regular maintenance checks on patrol vehicles and equipment to ensure optimal performance during patrols, reporting any issues promptly.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations, incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Checked vehicle equipment for proper functioning prior to use.
- Recorded facts to prepare reports documenting incidents and activities.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Monitored traffic violations, issuing citations as necessary.
Flex Security Officer
Allied Universal Security Services
06.2016 - 02.2017
- Mitigated risks for clients through consistent monitoring of surveillance equipment and prompt response to incidents.
- Supported client operations by maintaining a safe and secure environment for employees, visitors, and assets.
- Improved overall site security through regular patrols, diligent observations, and detailed incident reports.
- Provided exceptional customer service while enforcing company policies and procedures for a safe working environment.
- Demonstrated adaptability by adjusting to changing schedules and shifting responsibilities based on client needs or staffing levels.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations, incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Security Site Supervisor
Allied Universal Security Services
02.2016 - 06.2016
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
- Evaluated performance metrics for security staff, providing constructive feedback for continuous improvement.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Trained security workers on site-specified procedures.
Education
Associate of Applied Science - Computer Graphics
Silicon Valley College - Fremont
Fremont, CASkills
- Decision Making
- Continuous Improvement
- Policy Implementation
- Problem Solving
- Computer Literacy
- Customer Service
- Adaptability and Flexibility
- Staff Training
- Processes and Procedures
- Report Preparation
- Coaching and Mentoring
Timeline
Security Operations Center Supervisor
Allied Universal Security Services
10.2022 - 10.2023
Badging Officer
Allied Universal Security Services
04.2021 - 10.2022
Security Patrol Officer
Allied Universal Security Services
02.2017 - 04.2021
Flex Security Officer
Allied Universal Security Services
06.2016 - 02.2017
Security Site Supervisor
Allied Universal Security Services
02.2016 - 06.2016
Associate of Applied Science - Computer Graphics
Silicon Valley College - Fremont
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