Richard Hoffman
Summary
An Operations Manager with over 12 years of civilian leadership experience and 30 years of service in the U.S. Navy and Air Force. I bring a strong history of leading diverse teams, improving operational efficiency, and driving revenue growth. I specialize in employee development, process optimization, and customer satisfaction. I bring a proven leadership style and ability in both high-pressure civilian and military environments, with a focus on delivering results through collaboration, strategy, and innovation.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Operations Manager
Rogers Machinery Company
Portland, Oregon
05.2022 - 03.2025
- Drove safety practices and implemented alone worker protocol
- Increasing monthly service revenue from 1.3 to 2.1 million
- Reduced repair calls more than 28% through accurate preventative measures and increased use of diagnostic tools
- Increased staffing from 13 to 37 while reducing turnover to less than 2% a year
- Improved customer satisfaction through after-action reviews and post PM onsite visits
- Reduced inventory by 18% with minimal impact on parts availability
- Implemented a national uniform program reducing costs by $1,800 a month
- Oversaw the revitalization and updating of the Rogers Machinery warranty manual, which hadn’t been updated since 1999
- Developed and implemented a companywide vehicle expense and maintenance tracking program assuring key components were properly maintained
- Performed after action safety incident investigations and reviews
- Kept facility permits, testing requirements and documentation current
- Perform annual performance reviews of direct report personnel, and oversee reviews of subordinates
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Service Development Manager
Rogers Machinery Company
Portland, Oregon
09.2021 - 05.2022
- Developed Rogers Service Group training program
- Lead a Service Best Practices team to implement improved service process flow
- Internal consultant for special projects group
- Reviewed 13 CMMS programs and selected Service Pro to replace the current antiquated process in 30 days
- Defined expected quality standards across work procedures
- Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
- Implemented robust documentation practices that facilitated knowledge sharing within the development team and improved overall productivity.
- Conducted regular risk assessments to proactively identify potential issues, allowing for timely resolutions before impacting project timelines.
- Developed comprehensive project management framework, streamlining workflow and improving team productivity.
- Facilitated knowledge sharing sessions within team, fostering culture of continuous improvement and innovation.
- Facilitated cross-departmental collaborations to align development goals with overall business objectives, ensuring cohesive product strategy.
- Conducted regular performance reviews and set clear objectives for team members, leading to more motivated and focused development team.
- Directed training programs and development paths for managers and supervisors.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Implemented new learning strategies depending upon employees' skill levels.
- Researched and obtained relevant course materials to achieve training objectives.
- Managed new employee orientation training process for more than nine employees each year.
- Directed field training to enhance participants' skills.
- Developed departmental systems and procedures to better align workflow processes.
- Trained new hires to perform cross-training exercises with experienced workers.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Site Lead
Ebara Technology Incorporated
Hillsboro, Oregon
02.2017 - 09.2021
- Use statistical analysis to determine root cause of breakdowns and generate corrective action preventing future failures
- Initiated preventative and corrective maintenance program for company supported equipment within the world’s largest computer chip manufacturing factory
- Managed annual budget of over 3 million dollars
- Hired, trained and mentored 27 Field Service Engineers and Technicians
- Established training program improving employee knowledge of equipment troubleshooting and maintenance
- Installed over $2.7 million dollars of new, first of a kind equipment
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Promoted a culture of continuous learning by offering professional development opportunities to team members regularly.
- Trained new team members on site policies and procedures.
- Provided onsite training to help develop employee skills.
- Maintained records and logs of work performed and materials and equipment used.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Developed work schedules for team members to maximize shift coverage.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created and managed project plans, timelines and budgets.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
Lead
Ichor
Tualatin, OR
08.2016 - 09.2017
- Supervised final testing and troubleshooting of over 150 UHP gas boxes using lean production principles
- Developed and implemented upgraded testing programs to assure multi-gas components maintained proper flows and pressures during all phases of operations
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Worked well in team setting with over 30 other employees, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced environment meeting production deadlines over 97%.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Vacuum Systems Engineering
Intel Corporation
Hillsboro, OR
02.2005 - 06.2016
- Supervised 8 teams of technicians covering 3 factories
- Responsible for operation and maintenance of over $2.1 million dollars of subfab vacuum pump and abatement equipment
- Respond to down and troubled equipment, troubleshooting chemical, electrical, thermal, pneumatic and hydraulic system failures
- Member of Life Safety and Security team providing advanced first aid while awaiting medical aid from on-site healthcare specialists
Joint Interagency Task Force West
U.S. Navy
International
10.2010 - 09.2012
- Hand selected from over 280 applicants as Lead Instructor for International Training Team
- Earned Navy Journeyman Instructor, advancing to top 5% of Navy instructors
- Provided training in Philippines, Cambodia, Indonesia, Japan and multiple other countries pertaining to waterborne craft operation and support equipment
- First individual selected to receive meritorious advancement for Inshore Boat Unit 13
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Revenue Growth
- Process Optimization
- Staff Management
- Customer Satisfaction
- Military Leadership
- Training & Development
- Team leadership
- Staff training
- Operations oversight
- Staff development
Timeline
Operations Manager
Rogers Machinery Company
05.2022 - 03.2025
Service Development Manager
Rogers Machinery Company
09.2021 - 05.2022
Site Lead
Ebara Technology Incorporated
02.2017 - 09.2021
Lead
Ichor
08.2016 - 09.2017
Joint Interagency Task Force West
U.S. Navy
10.2010 - 09.2012
Vacuum Systems Engineering
Intel Corporation
02.2005 - 06.2016