Richard Holiwell
Yulee
Summary
Dynamic and results-driven professional with a proven track record at Tasty’s Fresh Burgers & Fries, excelling in customer service and team collaboration. Enhanced guest satisfaction through effective conflict resolution and upselling strategies, while maintaining a safe and organized environment. Committed to delivering exceptional experiences and fostering team performance.
Overview
6
6
years of professional experience
Work History
Sales Associate
Smoothie King
09.2025 - Current
- Provided exceptional customer service, ensuring a positive experience for all guests.
- Assisted in product preparation and blending, maintaining high standards of quality and presentation.
- Operated point-of-sale system efficiently, processing transactions accurately and handling cash responsibly.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
FOH Manager
Tasty’s Fresh Burgers & Fries
04.2019 - 07.2025
- Assisted in managing front-of-house operations to ensure smooth service delivery
- Supported staff in maintaining cleanliness and organization of dining areas
- Learned and implemented customer service best practices for enhanced guest satisfaction
- Coordinated seating arrangements to optimize flow during busy shifts
- Aided in training new team members on operational procedures and service standards
- Monitored inventory levels to assist with supply ordering and stock management
- Collaborated with kitchen staff to ensure timely food delivery and accurate orders
- Responded promptly to customer inquiries, providing information regarding menu offerings
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Education
No Degree - Business Administration
Florida State College
Jacksonville, FLHigh School Diploma -
Yulee High School
Yulee, FL06.2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Conflict resolution
- Professional demeanor
Timeline
Sales Associate
Smoothie King
09.2025 - Current
FOH Manager
Tasty’s Fresh Burgers & Fries
04.2019 - 07.2025
No Degree - Business Administration
Florida State College
High School Diploma -
Yulee High School