Richard Holly-smith
Murci Home
Lebanon,TN
8
years of professional experience
Compassionate Direct Support Professional with experience in client support, behavioral management, and safe daily routines. Skilled in documentation, time management, and first aid and safety, with a focus on promoting independence and responding calmly to changing needs.
Work History
Direct Support Professional
1 Year- Assisted clients with hygiene, dressing, and meal preparation routines
- Monitored client safety and responded calmly to behavioral changes
- Supported daily living activities, promoting independence and personal choice
- Recorded detailed care notes for each client to ensure accurate tracking of their needs and communicated updates to support team members
- Encouraged participation in community outings and structured recreational activities
- Followed individualized support plans with consistency and attention to detail
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Lab
5 Years 2 Months- Demonstrated self-motivation by consistently completing tasks without supervision.
- Adapted quickly to changing demands while maintaining high performance.
- Collaborated with team members and executed individual tasks effectively.
- Quickly acquired new skills and adapted to various work environments.
- Communicated clearly and effectively in both spoken and written formats.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Shift Manager
1 Year 10 Months- Supervised shift operations, ensuring crew followed service, quality, and food safety standards.
- Coordinated staffing schedules and delegated tasks to maintain smooth front-of-house and kitchen flow.
- Resolved guest concerns quickly, supporting consistent customer service and brand standards.
- Trained crew members on POS procedures, food handling, and closing routines.
- Enforced cleanliness, sanitation, and equipment readiness across workstations and dining areas.
- Managed inventory checks and communicated supply needs to support uninterrupted service.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Phlebotomy - Phlebotomy
Skills
Direct patient care
Crisis intervention
Behavior intervention
Client assistance
Crisis intervention
Behavior redirection
Behavior support
First aid and safety
Time management
Timeline
Direct Support Professional
Murci Home
07.2024 - 07.2025Read More
Lab
Painstop Spine &Detox Clinc
02.2019 - 04.2024Read More
Shift Manager
McDonald's
03.2017 - 01.2019Read More
Tn Professional Training Institute
Phlebotomy from Phlebotomy
Read More