Richard Holm
Four Oaks
Summary
Software development professional prepared for high-impact roles within technology-driven environments. Extensive background in designing and optimizing software solutions, with commitment to delivering high-quality results. Known for effective teamwork and adaptability, with key skills in coding and system architecture.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Software Engineer 2
Boomi
Four Oaks, NC
01.2024 - Current
- Developed integration solutions using Boomi AtomSphere platform to streamline data workflows.
- Designed and implemented RESTful APIs for enhanced system interoperability.
- Led software development life cycle, ensuring timely delivery of projects and adherence to best practices.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
Support Engineer
ImageQuix
Raleigh, NC
02.2023 - 01.2024
- Troubleshot complex software issues, enhancing user experience and satisfaction.
- Collaborated with cross-functional teams to resolve technical challenges effectively.
- Provided comprehensive support for product implementations, ensuring smooth transitions for clients.
- Developed and maintained detailed documentation to streamline support processes and knowledge sharing.
- Trained junior engineers on troubleshooting techniques and best practices, fostering team development.
Customer Support Engineer
Billtrust
Raleigh, NC
02.2022 - 01.2023
- Provided technical support for clients, resolving issues promptly and enhancing customer satisfaction.
- Collaborated with cross-functional teams to streamline troubleshooting processes and improve response times.
- Developed knowledge base articles to empower users, reducing repetitive inquiries by 30%.
- Led training sessions for new hires, ensuring consistent understanding of customer support protocols and tools.
NOC Technician I
American Tower
Raleigh, NC
11.2020 - 01.2022
- Monitored network performance and identified issues to ensure optimal service delivery.
- Collaborated with engineering teams to implement system upgrades and enhancements.
- Diagnosed and resolved technical issues in a timely manner, maintaining high customer satisfaction levels.
- Trained junior technicians on troubleshooting protocols and best practices for equipment maintenance.
- Developed and documented standard operating procedures for network operations processes.
Branch Banker III
BB&T
Raleigh, NC
07.2017 - 11.2020
- Identified and recommended products and services to suit each customers’ financial needs and requirements.
- Originated consumer loan applications, gathering all required customer information needed for loan approval processes.
- Answered customer concerns and queries about financial products via phone conversations and email correspondence.
Relationship Banker
Capital One
Blue Point, NY
08.2015 - 07.2017
- Met with customers to analyze financial needs and capabilities against targeted goals and build customized service packages.
- Engaged customers to uncover needs and suggest related bank products.
- Presented confident and professional demeanor to build customers’ trust and increase sales.
- Offered and closed on loan products to existing and prospective customers.
District Manager
Pure Core Personal Training
East Northport, NY
06.2014 - 08.2015
- Backed up employees with strong support from leadership team paired with strong training programs.
- Oversaw and motivated staff of forty five to build successful district team.
- Interviewed, hired, and trained all employees and scheduled work hours.
- Managed employee performance through disciplining, coaching, and counseling.
Personal Training Director
LA Fitness
Patchogue, NY
03.2012 - 06.2014
- Consistently met goals for revenue and training to support company’s financial success.
- Developed personal training client base by building retention and getting referrals.
- Managed fitness equipment and facilities, delivering safe experience in professional atmosphere to every guest.
- Created sense of community among members, guests, and team members in club.
Education
Associate of Science - Computer Science
Wake Technical Community College
Raleigh, NC12-2023
Bachelor of Science - Management Information Systems
Eastern Carolina University
Greenville, NC12-2026
High School Diploma -
Sachem East High School
Farmingville, NY06-2008
Skills
- Javascript
- SQL
- Object-oriented programming
- Python
- JIRA
- Testing and debugging
- Software documentation
- Database management
- Technical analysis
- API development
- MySQL
- Troubleshooting
Accomplishments
- Eagle Scout
- Dean's List for Wake Technical Community College
- Mentored 5+ junior associates
Certification
- Comptia A+
- Comptia Security +
- Comptia Network +
- MTA Security Fundamentals
- MTA Server Administration
- Linux Essentials
Timeline
Software Engineer 2
Boomi
01.2024 - Current
Support Engineer
ImageQuix
02.2023 - 01.2024
Customer Support Engineer
Billtrust
02.2022 - 01.2023
NOC Technician I
American Tower
11.2020 - 01.2022
Branch Banker III
BB&T
07.2017 - 11.2020
Relationship Banker
Capital One
08.2015 - 07.2017
District Manager
Pure Core Personal Training
06.2014 - 08.2015
Personal Training Director
LA Fitness
03.2012 - 06.2014
Associate of Science - Computer Science
Wake Technical Community College
Bachelor of Science - Management Information Systems
Eastern Carolina University
High School Diploma -
Sachem East High School