Richard Hose
Little River,SC
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
30
30
years of professional experience
1
1
Certification
Work History
AI Program\Project Senior Manager
NTTDATA
Remote - Little River, SC
11.2021 - Current
- As the Program\Project Manager\Business Analyst my areas of responsibility and expertise can be very broad including but not limited to:
- - Project management US
- - International Project Management (EU, Aspac, Latam)
- - Multitasking & management of Large project Project deliveries
- - Responsible for Client Relationship Management
- - Agile Project Management (10 yr exp.)
- - Scrum Master (10 yr exp)
- - Define\Negotiate Scope, milestones, deliverables
- - Full cycle Project Management. Execution through delivery and handoff.
- - Documentation
- - Workflow mapping
- - Product SOP’s
- - Jira project management, KanBan, Confluence
- - Sprint, Epic, story management
- - Project review and administration
- - Managing daily Scrum touchpoint calls
- - Accountability agreed upon deadlines
- - Ad-hoc reporting
- - Client requests and task follow up.
- - Providing development support
- - Performing supporting roles such as:
- - Object detection
- - Bounding box encapsulation
- - Object labeling
- - Tracking Decision risk, issue logs
- - Task assignment
- - Administrative tasks
- - Access management
- - Licensing
- - Financial project tracking
- - ITIL updates
- - Weekly Status reviews
- - Dashboard creation and weekly reporting
- - Cross-functional collaboration
- Company: NTTDATA 2021 - Present
- Role: Data Visualization Senior Manager Program\Project Manager/Data Analytics Consulting Manager
- Primary Responsibilities:
Director\Program Manager
OneMain Financial
South Carolina
01.2016 - 01.2021
- Video Conferencing
- Integrated telephony services. (Teams, Skype, Zoom, Cisco, Avaya)
- Automation and Discovery
- Enhance corporate security posture.
- Defining and providing threat vulnerability management.
- SLA Management
- Metrics reporting
- Asset discovery and reporting
- Application stack development and priority management (Crown Jewels)
- Zero-day vulnerability and escalation
- Automation between incident\asset tracking and vulnerability reporting
- PCI compliance
- Threat and Vulnerability Management-
- Rapid 7 - Asset and vulnerability discovery
- NopSec – Centralized Prioritization Management
- Threat Stack - AWS vulnerability scanning
- Coal Fire – PCI compliance
- Recorded Future – Threat Intelligence
- Panorays - Internal\External URL vulnerability scanning
- Sonar Qube - App development vulnerability scanning
- JFrog\X-ray - App development vulnerability scanning
- ServiceNow – Setup, design, problem Management, ITIL
- Varonis - AD attribute validation, reporting, PII discovery
- Employer/Facility: OneMain Financial – South Carolina (Remote) 2016 – 2021
- Position/Title: Director\Program Manager
- Primary Responsibilities:
Director Engineering \ Operations
CitiGroup
US \ Latam \ Aspac
01.1996 - 01.2016
- Service Delivery Management
- Develop and distribute monthly metrics, SLA attainment, and KPI’s.
- Developed and distributed monthly dashboard reporting.
- Developed and managed Incident Management.
- Configured and deployed Service Now ITIL methodologies.
- Managed End User Computing.
- Managed Patch Management.
- Managed staff throughout the US, Canada, Mexico, and Puerto Rico (250 Users)
- Deployed HP Service center and problem management tools.
- Developed and deployed problem management, and escalation standards.
- Implemented change control and release management.
- Deployed Sight Scope drone performance monitoring.
- Set up 24x7 Command center monitoring facility.
- Managed Network, Video Conferencing, and Telecommunications.
- Employer/Facility: CitiGroup – US \ Latam \ Aspac 1996 - 2016
- Position/Title: Director Engineering \ Operations
- Primary Responsibilities:
Education
Bachelor of Science - Computer Science
Kennedy-Western University
Skills
- Gen AI
- Data Center Management
- IT Strategic Planning
- Global Project Management
- Relationship Management
- Process Improvement Planning
- SOX Compliance
- ISO 27001
- Global Project Delivery
- Mergers and Acquisitions
- Technology Consolidation
- Infrastructure Security
- Program Management
- Threat Vulnerability Mgmt
- 20 Years Project Management
- Fiscal\Budget
- OTSI\OCC Compliance
- Strategic planning
- Cross-functional collaboration
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Documentation and reporting
- Data analytics
- Cross-functional communication
- Organizational improvement
- Budget oversight
- Partnership development
- Organizational development
- Reporting management
- Corporate communications
- Reporting oversight
- Influencing and negotiating
- Cross-functional team leadership
- Teamwork and collaboration
- Process improvement
- Problem-solving
- Training and development
- Project planning
- Problem resolution
- Decision-making
- Work Planning and Prioritization
- Negotiation and conflict resolution
- Excellent communication
- Multitasking
- Customer relationship management
- Business analysis and reporting
- Scheduling and coordinating
- Interpersonal relations
- Customer service
- Negotiation
- Financial management
- Attention to detail
- Conflict resolution
- Time management
- Analytical thinking
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- GenAI:
- AI Green Belt LVL - 2
- Agentic AI 101
- GenAI Level- 2 Certification
- Introduction to AI Agents
- Prompt Engineering: Leveraging Prompts
- AI: New Tools and New Threats
- AI and Protection Against Cybercrime
- AXet.gaia: AI for Software Analysis
- AXet.gaia: AI for Software Management
- Generative AI on AWS: Getting Started
- An Introduction to Generative AI Concepts
- Responsible Use of AI
- AI Change Management: Understanding Drivers and Impact
- AI Change Management: Leading the Transformation
- Assessment, GenAI Academy
- Documents efficiently with Copilot for Microsoft 365
- AI Analyzing with Gaia
- AI Managing with Gaia
- Exploring Prompt Engineering Techniques
- GenAI Yellow Belt Level 2 for Consultants Introduction
- ChatGPT & Its Practical Use Cases
- Google Generative AI APIs: Introduction to Google Bard
- Applied Deep Learning: Unsupervised Data
- Icrosoft:
- Microsoft MCP
- Microsoft Exchange
- Microsoft Server
- Microsoft Network
- Icrosoft Desktop
- Oracle:
- Oracle DB Administration
- Oracle PL/SQL
- Oracle Performance Training
Timeline
AI Program\Project Senior Manager
NTTDATA
11.2021 - Current
Director\Program Manager
OneMain Financial
01.2016 - 01.2021
Director Engineering \ Operations
CitiGroup
01.1996 - 01.2016
Bachelor of Science - Computer Science
Kennedy-Western University
Industry Experience
- Banking/Finance
- Consulting
- Healthcare
- Transportation
- Non-profit/Not for profit
- Federal Government - DOD - TSSI\SCI
- Local / State Government
- Manufacturing