Richard Hudock
Morton Grove,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Workforce Planning Associate
Crate and Barrel
Morton Grove, IL
10.2020 - 01.2024
- Manage attendance line and log daily attendance records, maintain confidentiality of all associate information related to scheduling
- Update employee schedules in Calabrio One Workforce Management with daily changes, including last minute time off and other schedule requests
- Authorize and assign activities, meetings, projects, canceling of events, and utilize creative scheduling processes to ensure all service levels are met
- Create log-ins and updates for new associates as needed along with password resets
- Process associate orders, adding sale notes, booking deliveries, and answering associate order emails
- Process third party in-home furniture repair invoices; check for accuracy, approve for payment, and update sale notes
- Support the Workforce team by completing additional assigned duties as needed
- Thorough working knowledge of email, internet browsers, and Google platforms along with being able to work in multiple software applications simultaneously
- Excellent organizational skills, ability to multi-task, and navigate through multiple systems in a fast-paced environment along with superb ability to communicate effectively
- Built and maintained relationships with peers and upper management to drive team success
- Reviewed associate emails, recordings, and other documents with supervisors in order to accurately evaluate performance
Client Relations Professional
Crate and Barrel
Morton Grove, IL
07.2018 - 10.2020
- Provide world class customer care, service, and accountability by maintaining a positive, empathetic demeanor with extensive follow up
- Ownership of all post transactional types, resolution, building and maintaining lifetime relationships with customers
- Manage escalated customer concerns by providing advanced solutions and or compensation based on guidelines to achieve the goal of first contact resolution with extra focus on customer retention
- Manage escalated service forms, use of collaborative queues, assist with product reviews, product recalls, coordinating with furniture medics, follow up on customer feedback to improve the overall customer experience, and special projects as directed by supervisors or other members of upper management
- Partner with leadership to onboard and knowledge share with newer associates in a training class environment
- Created, maintained and updated databases of clients' information for easy access
- Answered inbound calls, chats and emails to facilitate customer service.
- Collaborated with various departments within the organization on multiple projects
Executive Administrative Assistant
Worthy Insurance Group
Skokie, IL
02.2016 - 02.2018
- Assist with special projects assigned by account managers, executives, and principals of the company
- Set up equipment and workstations for all new team members
- Greeted visitors upon their arrival; directed them to the appropriate destination or person
- Oversee all aspects of office supplies and provisions for break room
- Policy checking and review
- Managed external contacts and kept track of periodic communication needed for priority actions in EPIC
- Issue Certificates of Insurance to clients
- Quote coverage costs to potential clients
- Passed exam to become IL Property & Casualty licensed and bonded
- Manage and prioritized projects/tasks in an extremely fast paced environment
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives
- Set up and scheduled on-site meetings and event logistics
Staffing Administrator
Allstate
Northbrook, IL
03.2015 - 02.2016
- Conduct frequent peer mentoring, development, one on one coaching sessions, and monthly reviews
- Delegate assignments and manage team workflow, train newer team members in essential day to day job functions
- Review, approve, and audit employee time sheets for payroll
- Approve overtime shift requests, create, edit, and or revise schedules
- Evaluate and grade agent job performance in NICE
- Respond to employee emails and requests in a timely manner
- Analyzed current staffing levels against projected future needs in order to ensure adequate coverage at all times
- Supported hiring manager by reviewing applications and resumes and identifying reputable job candidates
- Sourced, qualified and conducted screening interviews with job candidates
Resolution Specialist & Esurance Claims Processor
Allstate
Northbrook, IL
09.2013 - 03.2015
- Heavy correspondence with multiple facets/departments within the company and cross collaboration on special projects
- Research/update client account information, collect payments in either Oracle, Odyssey, NextGen, Citrix
- Assist with creating, processing, and filing/uploading Esurance accident claims to the company database
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues
- Arranged appointments between parties for mediation
- Delivered conclusions on mediation cases
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures
- Processed a high volume of incoming claims in accordance with established policies and procedures
- Verified claim data accuracy in preparation for processing
Emergency Roadside Service Dispatcher
Allstate
Northbrook, IL
02.2012 - 09.2013
- Received and dispatched calls for emergency services from insured clients
- Assigned drivers to appropriate routes based on customer needs
- Coordinated with other dispatchers to ensure efficient delivery schedules were met
- Managed a large volume of phone calls while ensuring accuracy in data entry
- Verified driver credentials prior to dispatch
- Maintain client satisfaction by providing friendly, award winning professional service including consistent follow up to ensure service completion and client safety
- Recorded results of service calls to create report summaries for senior management
Senior Team Member/Administrative Assistant
AnswerNet, Inc
Morton Grove, IL
02.2011 - 11.2011
- 4 separate stints with the organization
- Troubleshoot software/application issues
- Provided training and mentorship to new team members
- Assist with billing, accounts payable, accounts receivable, and updating product catalogs
- Answered phone calls and emails to provide information, resulting in effective business correspondence
Seasonal/Temporary Roles/Executive Administrative Assistant
Aerotek Staffing Services
Chicagoland area, IL
04.2009 - 03.2010
- Assist clients located remotely across the country and or abroad with any technical issues
- Evaluate field technician and contracted vendor performance
- Report directly to the CEO and other executives
- Host sales, troubleshooting, and instructional webinar sessions with clients
- Book travel arrangements for executives, and upper management (including concierge/transportation to and from airports), hotels, or any other special/exclusive travel accommodations
- Negotiate job compensation with contracted vendors
Conversational English Language Instructor
Freelance English Language Instruction
Tokyo, Japan
05.2008 - 12.2008
- Taught basic, survival, and business English to students in person, or to those abroad via Skype
- Prepped more advanced students for the TESOL exam
- Provided individualized instruction to students of all ages and backgrounds
Accounting Assistant
The University of Illinois at Chicago Hospital
Chicago, IL
02.2007 - 02.2008
- Assist with billing and collections on delinquent accounts
- Basic bookkeeping, general ledger, accounts payable, and accounts receivable
- Monitor Inpatient/Outpatient account payment activity, and scan/upload patient records into hospital database
Education
Bachelors degree in Business Administration: Management -
The University of Illinois at Chicago (UIC)
05.2008
Skills
- Management Support
- Data Entry
- Preparing Reports
- Program Support
- Time Management
- Client Engagement
- Calendar Management
- Relationship Building
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Issue Resolution
- MS Office
- Production Support
- Record and File Management
- Performance Evaluations
- Customer Interaction
- Event Coordination
- Customer Engagement
- Attention to Detail
- Performance Improvement
- New Hire Training
Timeline
Workforce Planning Associate
Crate and Barrel
10.2020 - 01.2024
Client Relations Professional
Crate and Barrel
07.2018 - 10.2020
Executive Administrative Assistant
Worthy Insurance Group
02.2016 - 02.2018
Staffing Administrator
Allstate
03.2015 - 02.2016
Resolution Specialist & Esurance Claims Processor
Allstate
09.2013 - 03.2015
Emergency Roadside Service Dispatcher
Allstate
02.2012 - 09.2013
Senior Team Member/Administrative Assistant
AnswerNet, Inc
02.2011 - 11.2011
Seasonal/Temporary Roles/Executive Administrative Assistant
Aerotek Staffing Services
04.2009 - 03.2010
Conversational English Language Instructor
Freelance English Language Instruction
05.2008 - 12.2008
Accounting Assistant
The University of Illinois at Chicago Hospital
02.2007 - 02.2008
Bachelors degree in Business Administration: Management -
The University of Illinois at Chicago (UIC)
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