Richard Hudson
Summary
With a proven track record at GASTROENTEROLOGY CENTER OF VIRGINIA, I excel in patient care coordination and healthcare documentation, blending critical thinking with compassionate communication. Achievements include leading successful audits and enhancing care through innovative policy development, showcasing a 100% commitment to improving patient safety and operational efficiency. Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
GASTROENTEROLOGY CENTER OF VIRGINIA
07.2024 - Current
- Stayed current on community-based resources and services useful to patients.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Collaborated with clinical and administrative staff to meet patient needs.
- Drafted educational brochures and informative newsletters for patients and staff.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Provided compassionate support to patients and their families.
- Scheduled evaluations and procedures for patients.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Conducted patient satisfaction surveys and implemented feedback to enhance care coordination.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
Medical Billing and Coding Specialist (REMOTE)
Conduent
11.2022 - 07.2024
- Translate patient information into code, enter medical records into the EHR database, and ensure compliance with HIPAA regulations and data protection laws for confidential information
- Coordinate insurance reimbursement to care providers, process payments from patients and insurers, ensure accuracy, and resolve billing errors
- Submitted insurance claims to Medicaid and Medicare and performed follow-ups on unremitted claims within the billing cycle timeframe
- Maintained accurate medical records, applied ICD-10 coding, obtained pre-authorizations and referrals, and verified eligibility and benefits
- Troubleshoot issues with claims, review patient and insurance records, obtain supplemental information from healthcare providers to ensure accurate billing
- Processed payments, insurance claims, and adjustments, gathered patient information, and performed reviews to reduce risk of billing errors
- Conducted post-project analysis reviews; identified areas where processes can be improved upon in future endeavors.
- Maintained accurate records of expenses associated with each individual project.
Clinical Staff Director
Open heart senior home care
12.2021 - 08.2023
- Oversaw and managed a multidisciplinary clinical team, consisting of physicians, nurses, and support staff, ensuring optimal patient care and smooth operations
- Developed and implemented policies and procedures to ensure compliance with regulatory guidelines and accreditation standards, resulting in successful audits and improved patient safety
- Led recruitment and onboarding processes for clinical staff, including conducting interviews, evaluating credentials, and facilitating training programs, resulting in a highly skilled and cohesive team
- Implemented electronic health records system, streamlining documentation processes and improving efficiency in patient care delivery
- Collaborated with other departments and stakeholders to establish and achieve performance goals, implement quality improvement initiatives, and maximize resource utilization
Clerical Assistant
Outpatient Medical Center
06.2021 - 12.2021
- Provided extensive administrative support including document preparation, record keeping, and data entry to ensure efficient office operations
- Assisted in managing and organizing company files, ensuring accuracy, accessibility, and confidentiality of information
- Conducted thorough research and compiled detailed reports for management by collecting and analyzing data from multiple sources
- Maintained office supplies inventory by anticipating needs, placing orders, and verifying received items, resulting in a well-stocked and organized office environment
Data Entry Clerk
Southern Heritage Research
01.2018 - 12.2021
- Provided exceptional customer service by addressing inquiries, resolving complaints and providing accurate information promptly and courteously
- Entered and verified data accurately and efficiently into various systems and databases, ensuring the integrity of the information
- Assisted customers with product inquiries, order placements, and order tracking, resulting in increased customer satisfaction and retention
- Collaborated with cross-functional teams to address and resolve customer issues, ensuring timely resolution and customer satisfaction
- Maintained a high level of attention to detail while performing data entry tasks, minimizing errors and ensuring data accuracy
Education
Associate's - Phlebotomy
Heavenly Hands Institue
Vicksburg, Ms05.2021
Vicksburg High School - Business Administration
Vicksburg High School
Vicksburg, MSin Cosmetology -
Hinds Community College
Utica, MSSkills
- Marketing
- Patient care
- Venipuncture
- Problem Solving
- Leadership
- Communication
- Critical Thinking
- Decision-Making
- Coding
- Data Analysis
- Software
- Attention to Detail
- Healthcare operations
- HIPAA protocol adherence
- Medical record requests
- Administrative supervision
- Patient care coordination
- Customer service
- Patient safety
- Billing statement processing
- Healthcare documentation
- Project management
- New hire training
- Appointment scheduling
- Scheduling
- Patient registration
- Documentation
- Healthcare system navigation
Certification
- CERTIFIED PHLEBOTOMY TECHNICIAN
Accomplishments
- CASH REWARDS FOR MOST PATIENTS
- VALEDICTORIAN OF MY MEDICAL CLASS
Timeline
Patient Care Coordinator
GASTROENTEROLOGY CENTER OF VIRGINIA
07.2024 - Current
Medical Billing and Coding Specialist (REMOTE)
Conduent
11.2022 - 07.2024
Clinical Staff Director
Open heart senior home care
12.2021 - 08.2023
Clerical Assistant
Outpatient Medical Center
06.2021 - 12.2021
Data Entry Clerk
Southern Heritage Research
01.2018 - 12.2021
Associate's - Phlebotomy
Heavenly Hands Institue
Vicksburg High School - Business Administration
Vicksburg High School
in Cosmetology -
Hinds Community College
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