Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Richard Hughes

Philadelphia,PA

Overview

4
4
years of professional experience

Work History

Home Health Aide

Freedom Caregivers
08.2021 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.

Customer Service Representative

Auto Zone Auto Parts
08.2020 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Education

High School Diploma - General Studies

Ridley High School
Philadelphia, PA
06.2017

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • First aid and safety
  • Care plan management
  • Client documentation
  • Documentation
  • Care plan assessment
  • Schedule management
  • Progress documentation
  • Case management
  • Care plan implementation
  • Compassionate client care

Timeline

Home Health Aide

Freedom Caregivers
08.2021 - Current

Customer Service Representative

Auto Zone Auto Parts
08.2020 - 12.2022

High School Diploma - General Studies

Ridley High School

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Richard Hughes