Richard Ibarra
San Diego,CA
Summary
Motivated and reliable Direct Sales Team Lead successful at producing results and diligent attention to team and leadership needs. Possesses the organizational skills to prioritize and coordinate tasks to meet deadlines and quotas. Extremely committed and highly accountable individual, offering an outstanding work ethic and a focus on teamwork and increase of overall company revenue.
Overview
16
16
years of professional experience
Work History
Direct Sales Team Lead
Best Buy Health
10.2023 - Current
- Assist Supervisors with coaching and mentoring representatives by providing motivation, encouragement and support to representatives
- Collaborate with supervisor to monitor team and individual representative's performance and quality of calls and provide recommendations to improve performance
- Take inbound sales calls and process retail activation orders 20% - 50% of the day depending on call volume
- Monitor representative's ACD State (clock in time, breaks, etc.) and escalate issues if necessary to supervisor or management
- Maintain minimum Health and Safety attachment, Productivity, and quality assurance (QA) metrics
- Provide supervisor and management with weekly reports of each representative's performance achievements and needed areas of improvement
- Prepare hourly reports regarding floor performance
- Ensure the adherence of policies and procedures by the representatives
- Handle escalated customer calls from agents and provide appropriate resolutions and responses
- Complete weekly agent call audits and deliver Quality Assurance audits
- Participate/facilitate team meetings and huddles
- Handle customer escalations
- Other duties as assigned
Inside Direct Sales Representative
Best Buy Health
09.2021 - 10.2023
- Respond to high volume of inbound calls from existing and / or new customers
- Provide customers with relevant, accurate information on products and services
- Answer customer questions and provide appropriate solutions
- Maintain a customer focus by listening actively and maintaining composure
- Present and sell new products and additional value added services to both new and existing customers
- Process sales orders
- Maintain performance based on goals and objectives
- Ensure that customer has a positive experience
Inside Direct Sales Representative
Best Buy Health / GreatCall
07.2019 - 04.2020
- Respond to high volume of inbound calls from existing and / or new customers
- Provide customers with relevant, accurate information on products and services
- Answer customer questions and provide appropriate solutions
- Maintain a customer focus by listening actively and maintaining composure
- Present and sell new products and additional value added services to both new and existing customers
- Process sales orders
- Maintain performance based on goals and objectives
- Ensure that customer has a positive experience.
Music Instructor
RockStar Music Education Inc.
09.2012 - Current
- Works creatively with elementary students at numerous San Diego elementary schools
- Responsible and aware of all student behavior and participation during class lessons
- Organizes weekly lessons and goals
- Delivers enthusiasm and flexibility in a fast-paced and high-energy atmosphere
- Organizes and sets up live demonstration performance concerts in front of students, parents and staff
- Teaches first through sixth graders how to play guitar, bass, drums, keyboards, compose their own songs and perform classic hits working together as a rock 'n' roll band
- Ensures that classes harness the cognitive, social and creative benefits of music education in a fun and exciting format.
Branding Specialist / Sales Consultant
Rips Entertainment / Promo Ventures
09.2013 - 12.2023
- Works closely, creatively and efficiently with business clients, institutions, musicians, restaurants, retail companies, schools and vendors to effectively manage and produce custom branded apparel and non-apparel goods
- Responsibly manages numerous accounts, new quotes and sales invoices for client special projects
- Organization of daily, weekly and monthly deadlines and goals
- Delivery of enthusiasm and flexibility in a fast-paced and high-energy atmosphere in the office, over the phone as well as out on the field
- Organizes and sets up face to face meetings and walk-through of the facility with current and potential clients
- Educates clients with the basic fundamentals of the various decorating and printing procedures along with steps to effectively complete their projects
- Offers personal recommendations and advantages between good, better and best options to help clients become more comfortable and confident with their final purchase decisions to move forward with their projects
- Follows up with client to ensure complete satisfaction of final production of goods and experience.
Property Manager
Great American Storage Solutions
06.2008 - 08.2010
- Carry out supervisory responsibilities in accordance with company policies and applicable laws
- Maintain customer and vendor relations
- Accounts receivable and submission of Accounts Payable
- Marketing, lease and maintain storage units
- Work with media and advertising
- Responsible for all communications
- Preparation and submission of reports as needed
- Maintain, drive and monitor company site truck
- Set weekly, monthly and quarterly goals for facility
- Maintain cleanliness of buildings, office, lounge, elevators and grounds
- Directly supervise multiple employees
- Interview applicants, hiring process for company facilities
- Orient new employees on company expectations, customer service and training on phone ethics
- Direct and supervise work, provide regular constructive, informal critiques of employee performance
- Address customer complaints and resolve problems
- Formally assess performance and develop training plans to meet the needs of each employee
- Payroll, cash handling, petty cash, rental income.
Education
High School Diploma -
Samuel F.B. Morse High School
San Diego, CA06.1993
Some College (No Degree) - Music Management
San Diego City College
San Diego, CASkills
- Team Management
- Driving Company revenue
- Coaching and Mentoring
- Data-driven decision-making
- Sales strategies
- Forming sales teams
- Team Motivation
- Product Knowledge
- Organizational skills
- Time Management
- Communication
- Adaptability
Operating Systems
Windows 11 & Mac OS
Application Software
MS Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint, OneNote, Publisher, Access), Adobe Acrobat, CRM
Timeline
Direct Sales Team Lead
Best Buy Health
10.2023 - Current
Inside Direct Sales Representative
Best Buy Health
09.2021 - 10.2023
Inside Direct Sales Representative
Best Buy Health / GreatCall
07.2019 - 04.2020
Branding Specialist / Sales Consultant
Rips Entertainment / Promo Ventures
09.2013 - 12.2023
Music Instructor
RockStar Music Education Inc.
09.2012 - Current
Property Manager
Great American Storage Solutions
06.2008 - 08.2010
High School Diploma -
Samuel F.B. Morse High School
Some College (No Degree) - Music Management
San Diego City College
Similar Profiles
Heather HarperHeather Harper
Inside Sales at Best Buy HealthInside Sales at Best Buy Health
Nadia BurnsNadia Burns
Customer Care Specialist at Best Buy HealthCustomer Care Specialist at Best Buy Health
Lea AndersonLea Anderson
Customer Service Representative at Best Buy HealthCustomer Service Representative at Best Buy Health
David ChionisDavid Chionis
Associate Manager Market Research at Best Buy HealthAssociate Manager Market Research at Best Buy Health
Ayleen Guadalupe Prado GuzmanAyleen Guadalupe Prado Guzman
Jack N the Box at Sonia MartinezJack N the Box at Sonia Martinez