Richard Idar
San Antonio,Texas
Summary
Consummate leader, team builder, strategist, and communicator. Accomplished educator, well versed in learning theory (Addie, Cognitive Overload, Knowles Adult Learning Theory, and others) and their application in developing organizational training and education. Extensive healthcare acumen stemming from 20 years of Naval service as a dental and medical advanced clinician and leader.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director, Provider Education and Development
WellMed Medical Management - United Health Group
06.2016 - 08.2023
- Operations leader coordinates the education of physicians and advanced practice clinicians for the WellMed enterprise.
- Designed, developed, and implemented clinician course of study, including New Clinician Orientation, Lead Clinician Development Institute, Medical Director 101, and Senior Medical Director Institute (MD201)
- These courses provided onboarding, leadership, and technical skills to physicians and advanced practice clinicians across WellMed, OptumCare, and USMD Enterprises
- Responsible for logistical coordination, curriculum curating, budgeting, and Return on Expectations (ROE) and Return on Investment
- Supervises a learning team comprised of 11 education professionals.
Senior Instructional Designer
WellMed Medical Management - United Health Group
04.2014 - 06.2016
- Conducted analysis, developed course map, and produced training for new hires in 'Building the Foundation' Course.
- This includes 20 lessons, assessments, and simulations for clinical, Provider, and Medical Management staff.
- Designed ILT, CBT, and Blended training for all clinical staff on OSHA and compliance-required training
- Conducted job duty task analysis (JDTA) to establish clinic administrator’s leadership academy
- Design and develop marketing, media, and presentations for senior medical leadership’s bi-annual conferences for all markets in WellMed enterprise (FL, TX, NM)
- Developed standards and templates for departments on developing CBT simulations, conducting task analysis, and using Captivate and Storyline
- Conducted managerial reviews for junior instructional designers and contracted staff
- Published and reported live and CBT courses on Learning Management System.(Cornerstone, Moddle, and Skillsoft)
Principle Instructional Designer
General Dynamics
10.2011 - 12.2015
- Conducted and completed Naval Education Training Center (NETC)- Front End Analysis on course A-710-0050 Construction Project Crew Member and A-710-0052 Construction Management Project Supervisor
- Documented and classified current and projected jobs, duties, and tasks of both courses and provided a course of action for the systems after the removal of the Seabee Construction Management (SCM) Workstation (WS)
- Evaluated and recommended instructional design strategies and interactive multimedia instruction(IMI) solutions
- Revised, edited, and updated course material to meet current Naval Construction Force (NCF), Center for Seabee and Facilities Engineering (CSFE), and NETC standards.
Instructional Designer
USAA
10.2010 - 10.2011
- Used PADDIE (Process documented in NAVEDTRA 136) processes (Planning, Analysis, Design, Development, Implementation, and Evaluation using Bloom’s taxonomy and life cycle maintenance processes)
- Designed and developed courses including Wealth Management, Trusts, and Deposit Servicing (Bank Fundamentals, Funding members, Deposit Servicing Products, and Deposit Servicing Services) to support the opening of USAA Financial Centers across the United States
- Completed revisions to update Property and Casualty (P&C) courses using PADDIE processes
- Used Captivate-developed simulations to support courses
- Constructed assessments in QuestionMark to support courses
- Used Fireworks to develop graphics to support the course
- Used Dreamweaver to develop Splash pages from which to launch courses
- Conducted and documented detailed task analysis to support curriculum development.
Regional Operations Manager
Henry Schein Dental Distribution
07.2009 - 10.2010
- Ensured centers under purview complied with corporate policy and procedures
- Oversaw inventory control/ reporting, which detailed orders/installation completed and orders in flight
- Developed and implemented budget with a focus on profit and loss
- Conducted frontline liaison with customers and ensured customer satisfaction, often by providing creative solutions to unique customer issues
- Directed coordination of equipment sales and service processes to maximize customer satisfaction
- Reconciled accounts payable and resolved Service hub price discrepancies
- Performed monthly testing in accordance with Sarbanes-Oxley controls
- Oversaw organization of warehouse, warehouse maintenance, and safety procedure compliance
- Recruited personnel by interacting with state educational and healthcare facilities.
Dental Clinical Manager
Ocean’s Dental
08.2008 - 06.2009
- Coordinated the establishment of the new office in San Antonio, planning, directing the office design, procuring and overseeing the installation of all equipment
- Hiring ten dental personnel
- Determined patient needs and culture through organized focus groups, meeting with school officials, and PTA groups – resulting in a well-established core of dental patients within Ocean Dental’s patient criteria
- Re-engineered office processes to support the needs of the patient
- Oversaw logistical procedures, including the development and approval of purchase orders
- Established a First-in-First-out (FIFO) ordering and usage process and dispensing of medical waste
- Ensured compliance with HIPPA regulations, resulting in successfully passing the audit with no hits.
Director of Dental Services
Centro-Med
04.2007 - 07.2008
- Using PADDIE processes, developed ten in-house courses to train staff on OSHA, HIPPA, and other professional topics
- Used PADDIE to complete task analysis, task sequencing, develop learning objectives, and create instructional materials
- Supported the electronic health record by developing training to ensure employees' optimal use of the application
- Developed learning objectives and created supporting instructional materials.
Lead Navy Instructor/Instructional Designer
Naval School of Health Sciences, San Diego, Sheppard Detachment
11.1997 - 07.2007
- Using PADDIE (NAVEDTRA 130-136 series and NETCINST1500), redesigned 26 courses (10 Combat Casualty Care courses, 6 Dental Hygiene courses and 10 Core Courses)
- Conducted comprehensive task analysis
- Followed Navy standards and guides for instructional design
- Aligned courses with learning objectives derived from task analysis
- Ensured facilitator’s guide focused on Navy standard instructional methods.
- Conducted reviews of course curriculum and testing
- Obtained accreditation from College of the Air Force and American Dental Association
Lead Instructor
Craven Community College
05.2001 - 04.2004
- Using PADDIE processes (NAVEDTRA130-136), developed a 14-week dental assistant course that addressed North Carolina Certification requirements, including a 2-week lesson in radiology, a 5-week instructor laboratory course, and a 7-week live patient lab
- Conducted comprehensive task analysis
- Aligned courses to North Carolina State Standards
- Developed courses that embedded adult learning strategies
- 100% of students who attended the course and took the North Carolina Dental Assistant State Examination passed.
Education
Post Graduate Certification - Instructional Design
George Washington University
Washington DC01.2014
Masters of Education - Education
Wayland Baptist University
San Antonio, TX01.2013
MBA - Health Care Administration
Turo/Trident University
Cypress, CA01.2002
BS, Occupational Education Information Systems & Education & Training -
Wayland Baptist University
Wichita Falls01.2000
Skills
- Operations Management
- Staff Management
- Budget Control
- Strategic Planning
- Creativity and Innovation
- Team Management
- Program Management
- Content Development
- Fundraising Events
- Change Management
Special Training
- Fleet Marine Medical Combat Warfare Pin
- Fleet Marine Combat Medic Course
- Navy/Air Force Dental Assistant Course
- Basic Navy Instructor Course
- Air Force Basic Instructor Course
- Air Force Instructional Design Course
- Air Force Test and Objective Course
- Air Force Systems Administrator Course
Management Experience
- Acquired expertise and experience with identifying internal and external client needs and implementing solutions to address those needs.
- Drove adoption of best business practices
- Developed and implemented Change Management for team and department projects and programs
- Overcame obstacles regarding resource availability, competing priorities, leadership support
- Developed and set team directions by resolving problems and providing guidance to the assigned teams
- Managed vendor relationships, ensuring adherence to contract terms
- Established clear and direct communication with stakeholders (Navy upper echelon officers, organizational CEOs, etc)
- Set expectations with internal and external partners
- Monitored and analyzed business metrics, communicating areas requiring attention to stakeholders
- Identified, developed, and implemented best-practice business solutions
Computer Software
- Camtasia
- Captivate
- Adobe Captivate 8 and Adobe 360
- Articulate Storyline 2
- E-Clinical-Works Electronic Medical Record
- CHCS 1 and 2 Navy Medical Record
- Question Mark
- Blackboard
- Moodle LMS
- Authoring Instructional Material (AIM)II
Certification
- Kirkpatrick Bronze 2021
- Navy Master Training Specialist 2000
- Air Force Master Trainer 2001
Timeline
Director, Provider Education and Development
WellMed Medical Management - United Health Group
06.2016 - 08.2023
Senior Instructional Designer
WellMed Medical Management - United Health Group
04.2014 - 06.2016
Principle Instructional Designer
General Dynamics
10.2011 - 12.2015
Instructional Designer
USAA
10.2010 - 10.2011
Regional Operations Manager
Henry Schein Dental Distribution
07.2009 - 10.2010
Dental Clinical Manager
Ocean’s Dental
08.2008 - 06.2009
Director of Dental Services
Centro-Med
04.2007 - 07.2008
Lead Instructor
Craven Community College
05.2001 - 04.2004
Lead Navy Instructor/Instructional Designer
Naval School of Health Sciences, San Diego, Sheppard Detachment
11.1997 - 07.2007
Post Graduate Certification - Instructional Design
George Washington University
Masters of Education - Education
Wayland Baptist University
MBA - Health Care Administration
Turo/Trident University
BS, Occupational Education Information Systems & Education & Training -
Wayland Baptist University