Richard Idrovo

• Generated sales by educating Costco members on vehicle key replacement solutions and service programs.

• Programmed and tested vehicle keys for a wide variety of makes and models.

• Managed daily operations of mobile key service vans while maintaining performance and sales goals.

• Conducted daily sales audits and reconciled register transactions to ensure reporting accuracy.

• Monitored and maintained inventory levels, ensuring stock accuracy and operational readiness.

• Interviewed, hired, onboarded, and trained new employees on sales techniques, customer service, and key programming procedures.

• Traveled nationwide to assist with new van launches and train newly hired team members.

• Operated locations independently when management was unavailable, maintaining productivity and service standards.

• Developed strong customer relationships through exceptional service and technical expertise.

Managed marketing programs across more than 80 retail locations.

• Recruited, trained, and supervised marketing representatives.

• Analyzed performance data and implemented strategies to improve lead generation and productivity.

• Conducted team meetings, coaching sessions, and employee development programs.

• Developed onboarding and training materials for new hires.

• Managed daily call center operations and employee performance.

• Utilized Lead Perfection, Five9, Zendesk, and Centah systems.

• Monitored quality assurance and customer service metrics.

• Implemented corrective action plans and performance improvement initiatives.

• Navigated routes efficiently to ensure timely deliveries.
• Conducted vehicle inspections to maintain safety and compliance standards.
• Loaded and unloaded packages with adherence to safety protocols.
• Communicated with dispatch for real-time updates on delivery status.

• Directed daily operations to ensure efficient service delivery and customer satisfaction.
• Implemented training programs that enhanced staff performance and improved team cohesion.
• Developed strategies to optimize inventory management, reducing waste and ensuring freshness of ingredients.
• Analyzed sales data to identify trends and adjust marketing efforts for increased revenue.