Richard Irving
Watchung,NJ
Summary
Goal-oriented Sales and Service Representative equipped with strong customer relations skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Highly adaptable individual with a strong will to learn new things.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Owner and Operator
Narva Millwork
01.2017 - 04.2022
- Operated a successful commercial millwork company, specializing in high-quality custom cabinetry, fixtures, and architectural millwork for commercial clients
- Oversaw all aspects of business operations, including strategic planning, budgeting, project estimation, and resource allocation
- Managed a team of skilled craftsmen, providing guidance, training, and performance evaluations to ensure the highest standards of craftsmanship and client satisfaction
- Developed and nurtured strong relationships with clients, architects, designers, and general contractors, fostering a positive reputation in the industry and securing repeat business
- Collaborated with clients to understand their specific requirements, preferences, and design goals, translating them into detailed project specifications and blueprints
- Coordinated with architects and designers to review and finalize shop drawings, ensuring accuracy and adherence to project specifications
- Procured necessary materials and equipment, negotiating contracts and managing vendor relationships to ensure timely delivery and cost-effectiveness
- Monitored project progress, ensuring adherence to established timelines, budgets, and quality standards
- Conducted regular site visits to oversee installation processes, resolving any issues or challenges that arose during the construction phase
- Maintained a safe working environment, implementing and enforcing industry best practices and safety regulations
Branch Manager
Global Currency Services
01.2009 - 07.2016
- Managed day to day operations and profitability for a combined pawn shop and check cashing store
- Negotiated profitable loans and precious metal purchases for future re-sale on both a retail and wholesale basis
- Built relationships with first-time and repeat borrowers using strong interpersonal communication skills to identify client needs and provide solutions to meet their requirements
- Determined value of collateral and secured loans
- Maintained and balanced daily record of all transactions as well as up-to-date inventory of all goods
- Supervised and controlled check cashing business including daily financial opening, reconciliation, and closing
- Trained new employees
Owner and Operator
The Ice Hut
02.2005 - 12.2011
- Owned and managed day to day operations of a multi-location popular Italian ice and ice cream store specializing in unique soft serve Italian ice and homemade ice cream and frozen yogurt
- Worked with vendors to order supplies, negotiate costs, schedule deliveries, and research new products
- Created a positive guest experience by delivering a high quality of service and built community relationships
- Responsible for store financial management including bill payment, payroll, and creating budget and goal calculations and projections
- Maintained proper health and safety guidelines in accordance with Department of Health Regulations
- Responsible for supervising, managing, training, developing, and evaluating all employees
Owner and Operator
Legendary Decking
06.2000 - 02.2005
- Licensed Contractor in the state of Arizona
- Owner of decorative concrete surfacing company specializing in creating custom pool decks, walkways, driveways, and patios
- Supervised and coordinated all aspects of jobs from creating estimates, ordering materials, scheduling jobs, designing layout, and managing staff
- Purchased products and supplies, and negotiated prices with vendors
- Managed costs and product control ensuring projects were completed on time and on budget
- Coordinated marketing and advertising placements
Operation Manager
Hoboken Health & Fitness
05.1990 - 01.1998
- Responsible for managing a 12,000 square foot health club offering personal training, exercise classes, and weight training
- Managed 25 full-time and 30 part-time employees
- Generated membership sales and managed client relationships including acting as a contact person to assist in resolving member issues or concerns
- Created schedules for daily classes and staff and helped develop special programming including new exercise classes, visiting instructors, and fitness/weight loss groups
- Created marketing plan and monitored advertising program
- Managed billing, budgets, and employee payroll
Manager
Auto Express Automotive Service Center
06.1987 - 04.1990
- Responsible for customer relations and satisfaction
- Originated estimates for automotive repairs and services
- Scheduled client repairs
- Supervised repair jobs and managed employee performance
- Worked on customer vehicles and completed repair work
- Performed New York State Motor Vehicle Inspections
Education
Ramapo Senior High School
Spring Valley, NY01.1986
Skills
- Business Management
- Regulatory Compliance
- Labor Relations
- Sales Leadership
- Operations Management
- Client Service
- Employee Development
- Customer Relations
- Adaptability and Flexibility
- Quality Control
- Decision Making
- Problem Solving
References
Available upon request
Certification
- Licensed New Jersey Real Estate Agent
Timeline
Owner and Operator
Narva Millwork
01.2017 - 04.2022
Branch Manager
Global Currency Services
01.2009 - 07.2016
Owner and Operator
The Ice Hut
02.2005 - 12.2011
Owner and Operator
Legendary Decking
06.2000 - 02.2005
Operation Manager
Hoboken Health & Fitness
05.1990 - 01.1998
Manager
Auto Express Automotive Service Center
06.1987 - 04.1990
Ramapo Senior High School