Richard Jackson
Dallas,TX
Summary
I am a highly charismatic and creative professional with a divergent mindset holding years of experience in digital implementation & adoption, customer success, and B2B sales. Proven ability to build strong relationships with clients to strategically increase customer retention rates. Demonstrated achievement in developing and delivering customer success plans, creating process improvements, and tactical project management. Highly energetic and organized with tenacious problem-solving skills, able to anticipate customer needs and develop unique strategies to exceed expectations.
Overview
11
11
years of professional experience
Work History
Production Supervisor
Lear Corporation
07.2024 - Current
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Manages a team of 78 union production associates, overseeing productive production processes and meeting all deadlines.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
- Resolved production bottlenecks swiftly, applying problem-solving skills to maintain smooth operations.
- Coordinated with cross-functional teams to ensure timely delivery of products, optimizing supply chain operations.
- Ensured continuous management of daily manufacturing activities.
CONSERVATORSHIP SPECIALIST 1
Texas Department of Family and Protective Services
01.2024 - 07.2024
- Taking over cases from Investigation caseworkers after children are removed from their homes and placed in care outside their homes
- Determining each child’s needs and arranging for additional testing, evaluations, records, or further assessments they need
- Conducting home studies of family members or family friends (kinship providers) who might care for the child
- Working with children, families, and communities to plan for a child's permanent living arrangement
- Finding potential permanent placements for the child by meeting with parents, family members, and other people who are important to the family
- Making sure families get services to keep their child safe and help them keep their child at home
- Meeting with children, parents, family friends, or foster homes in public as well as in their own homes
- Visiting children at least monthly to see if the child feels safe where they are living and to ensure their needs are being met
- Participating in court hearings
- This includes preparing a family before the hearings, preparing court reports, and testifying in court about the child’s needs, the family’s progress, and the department’s efforts to achieve permanency for the child
SaaS Customer Support Specialist
Thryv
10.2018 - 07.2023
- Successfully utilized Thryv CRM, Salesforce, and SalesLoft for business process management, customer decision-making, and revenue growth
- Facilitated weekly and biweekly client meetings using Zoom Video resulting in client retention and new acquisition, which led to me earning the prestigious Presidents Club Award
- Led clients through analytical discourse, resulting in a 15% sales increase in professional learning acquisitions
- Developed and presented analytical presentations using Zoom to assess end users’ product engagement through the client lifecycle
- Formulated an accountability and documentation process that improved CSM team productivity and efficiency by 25%
- Collaborated with account executives to pilot customers and secure sales opportunities, resulting in product adoption, increased sales, and client success
- Managed a B2B portfolio of $1 million in ARR, small business, and corporate combined
Collections Agent
U.S. Bank
10.2016 - 10.2018
- Trail-blazed the implementation and deployment of various methods to increase collection efforts for clients in default status
- Diagnosed and resolved client billing problems by collecting direct payments and setting up payment plans reducing my portfolio debt by 75%
- Executed data entry and verified information to process electronic payments
- Streamlined clarification to customers with product and service information
- Implemented and adhered to legal, corporate, and regulatory procedures for the safety and security of customer assets
FREIGHT BROKER EXECUTIVE
C.H. Robinson
12.2013 - 05.2016
- Managed the daily operations of a freight brokerage, including scheduling and tracking shipments, negotiating with freight carriers, and handling customer questions
- Prospected new clients, secured transportation, prepared marketing materials, matched carriers with customers, and maintained positive customer and carrier relations
- Top Gun award winner, 20k profit in my first month
- Managed a book of business resulting in 450k ARR
Education
BACHELOR OF SCIENCE - PUBLIC RELATIONS w/MINOR IN ARTS
University of Central Missouri
Warrensburg, Mo01.2014
Skills
- Analytical thinking
- Strategic Planning
- Strong communication
- Accuracy and attention to details
- Organization and prioritization
- Problem-solving
- Team leadership
- Tolerant and flexible to different situations
Hobbies and Interests
- Painting
- Photography
- Basketball
- Football
- Traveling
References
Upon request
Timeline
Production Supervisor
Lear Corporation
07.2024 - Current
CONSERVATORSHIP SPECIALIST 1
Texas Department of Family and Protective Services
01.2024 - 07.2024
SaaS Customer Support Specialist
Thryv
10.2018 - 07.2023
Collections Agent
U.S. Bank
10.2016 - 10.2018
FREIGHT BROKER EXECUTIVE
C.H. Robinson
12.2013 - 05.2016
BACHELOR OF SCIENCE - PUBLIC RELATIONS w/MINOR IN ARTS
University of Central Missouri
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