Richard Jacobson
Belleville,IL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Big Lots
08.2023 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Store Manager
Big Lots Inc
01.2013 - 08.2023
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
Walmart
09.2008 - 09.2012
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
AGM Operations
Macy's
11.2001 - 03.2008
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed multiple projects concurrently while adhering to strict deadlines, showcasing strong organizational skills under pressure.
Education
Bachelor of Science - Business Administration
SIUE
Edwardsville, IL03.1992
Skills
- Supply Chain Management
- Microsoft Office
- Microsoft Dynamics
- Inventory Management
- Time Management
- Team Leadership
- Sales Expertise
- Cost Management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Big Lots
08.2023 - 10.2024
Store Manager
Big Lots Inc
01.2013 - 08.2023
Assistant Manager
Walmart
09.2008 - 09.2012
AGM Operations
Macy's
11.2001 - 03.2008
Bachelor of Science - Business Administration
SIUE
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