RICHARD JOHNSON
LOUISVILLE,KY
Summary
Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Zappos
02.2021 - Current
- Responsible for leading a team of professionals who process, package, and ship over 100,000 orders of shoes and apparel throughout the US and abroad, weekly
- My team includes 4 direct reports and 50 hourly team members who work in the regional fulfillment center
- I work closely with the Area Managers and Leads on my shift to ensure we prioritize; Safety, Customer Care, GMPs, Quality & Continuous Improvement
- Implemented Key Productivity Indicators for the outbound team, to include (Safety, Quality, & Cost)
- Worked with Human Resources to recruit, interview, hire and develop hourly and salary team members
- Developed systems and procedures to improve operational quality and team efficiency.
- Worked with Area Managers and Leads to develop continuous improvement projects (Kaizens) that improved processes by 27%. (Pick, Pack & Shipping)
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Achieved 375% above goal by engaging the hourly team to improve processes and increase throughput while reducing errors and missed-shipments.
Operations Manager
Ferrara Candy Company
02.2020 - 01.2021
- Responsible for leading a team of professionals who process, package, warehouse and distribute over 66 million pounds of Girl Scout cookies throughout the US and abroad
- My team included 6 direct reports and 150 hourly team members who work in an SQF Certified, union facility
- I worked closely and led all departments on my shift to include; Safety, Production, Customer Care, Maintenance, Warehouse, Quality & Continuous Improvement.
- Implemented Key Productivity Indicators for the production team
- Developed and implemented the COVID-19 best practices which were implemented throughout the company
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented increased focus on safety, quality & costs by engaging team members & encouraging them to provide improvement recommendations & suggestions
- Implemented daily cross-functional Tier 1,2, & 3 leadership meetings to ensure two-way, effective and efficient communication
- Led the production team that achieved an average OEE of 83% across 6 production lines
- Left to pursue an advancement opportunity with Zappos.
Operations Manager
Flavorcraft, LLC
03.2019 - 01.2020
- Food & Beverage Company, Responsible for leading a team of professionals providing quality food and beverage products for over 75 customers with a team of 45 salary and hourly members, in an SQF Certified, non-union facility
- Supported all departments to include; Safety, Production, Customer Service, Maintenance, Warehouse, Quality & Continuous Improvement
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Delivered increased productivity with 39% decrease in quality defects
- Implemented Key Productivity Indicators for the production team
- Led team in maintaining level II SQF certification
- Focused on identification and elimination of scrap and waste
- Implemented increased focus on safety, quality & costs by engaging team members to provide improvement recommendations
- Implemented daily cross-functional leadership meetings to ensure two-way, effective and efficient communication
- Left due to the COVID-19 Pandemic which caused the company to lose multiple contracts.
General Manager of Operations
Robert Half (Distinct Packabilities, LLC)
01.2018 - 01.2019
- Million, Flexographic Printing Company
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Supply Chain Solutions Manager
Robert Half, (Beam Suntory)
01.2017 - 01.2018
- Responsible for driving operational improvements in the SAP business operating system of the Global Innovation Center at Beam Suntory, through stakeholder collaboration and implementing continuous improvement strategies.
- Project Manager for a team of Procurement Specialists, Suppliers, Operations and Global Business Support teams to provide operational improvements in SAP based applications
- Focused on identification and elimination of discrepancies in the company’s P2P or Procure to pay process
- Delivered a 32% decrease in Web cycles significantly improving accounts payable metrics and available discounts
- Developed and executed training class for new hires that reduced learning curve for grasping the required SAP processes
- Implemented a Global Vendor Creation strategy that streamlined & standardized the process for all countries doing business with Beam Suntory.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
PLANT MANAGER III
COCA-COLA REFRESHMENTS
01.2012 - 10.2016
- Promoted to lead two Coke plants that supplied all finished goods for the state of Indiana and surrounding market
- Led two Beverage/Syrup manufacturing operations, and 2 distribution and warehouse facilities with a team of 255 associates and $22 MM operating budget
- Manufactured and delivered 20 million cases annually – 6 production lines (glass, cans, PET)
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Identified and resolved process and equipment issues to minimize production downtime.
- Provided direction and leadership to all levels of employees and managers.
- Identified and implemented viable strategies for continuous improvement
- Sole source supplier Dasani Drops for the US and Canada
- Drove 8 million dollar production line innovation from implementation through regulated production on schedule and under budget
- Initiated & completed $24 million dollar in line blow molding PET line installation
- Project completed on time and under budget; reduced manufacturing cost per case $.60, $4.8 million realized savings over prior year, and transportation costs savings of $300/day
- Earned the Profit Plant of the Year for 2012 & the Tier 1 Plant of the Year for 2014 (Portland, IN)
- Secured and maintained quality-safety-environmental (QSE) plant certifications for ISO 14001, OHSAS 18001, ISO 9001:2015, FSSC22000, and compliance with local regulatory and food safety requirements
- Bottling plants were sold; I accepted a severance package &relocated back to Kentucky to care for my mother.
Operations Manager
COCA-COLA REFRESHMENTS
01.2010 - 01.2012
- Responsible for leading manufacturing of finished beverages for a team of 285 employees
- Accountable for Quality, Maintenance, Production, Inventory, in a 27M case facility
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Improved plant manufacturing operations ranking from 5th to 1st
- Collaborated with strategic partners to halt union organizing efforts, improve associate engagement from 70% to 85% (highest increased score for Coca-Cola Refreshments), and deliver 19% overall lower cost per unit
- Promoted to Plant Manager in Indianapolis, IN
Production Manager
COCA-COLA ENTERPRISES, INC
01.2008 - 01.2010
- Led the production department to meet and exceed the goals resulting in “Coca Cola Center of Excellence” designation
- Implemented training programs to standardize work leading to sustainable approved production results
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- CRS Champion at the facility & established relationships with non-profit & community school systems to improve recycling programs
- Improved USLE by 3.5% (81% - 84.5%) to exceed CMV goals
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Wrote and conducted formal performance reviews for production personnel.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Promoted to Operations Manager in Alsip, IL (Chicago suburbs)
Education
BBA - Managerial Communication, Computer Information Systems
Eastern Kentucky University
Richmond, KY1992
Skills
- Stakeholder Relations
- Product Management
- Adobe Creative Suite
- Assignment Delegation
- Project Planning
- Excellent Communication
- Dependable and Responsible
- Analytical and Critical Thinking
- First Aid/CPR certified
- Teambuilding
- Cultural Awareness
Accomplishments
- Instrumental in driving the COVID-19 taskforce that worked with local and regional safety teams in accordance with the CDC guidelines to ensure all team members were effectively using mandatory PPE and observing Covid protocol during the Pandemic
- Developed best practices that were adopted by the company and replicated across the organization.
- (Ferrara, Inc.)
- Responsible for implementing payroll system, performed all Human Resources & Operations functions, Led start up improvements for the production team and worked closely with the Maintenance team to reduce downtime, RCA, & increase OEE by 13% in a 6 month period
- (Flavorcraft LLC)
- Developed strategic plan in multiple plants to reduce Total Delivered Cost and improve leverage of overhead to projected sales, resulting in a $5million increase over prior year.
- Leading two production plants from 4 prior years of losses, receiving Profit Plant of the Year 2012 and Overall Plant of the Year 2014
- (Portland CCR)
- Project lead for $24m capital investment for in-line blow molding PET line installation completed ahead of schedule and under budget through cross-functional team management
- (2015) (Indianapolis CCR)
- Partnered with stakeholders to create and execute capability matrix that improved bench strength in areas with the highest ROI, (Safety, Maintenance, Quality, & Engineering while focusing on strategic initiatives that addressed gaps in underrepresentation
- Also provided promotional opportunities for 20-plus direct reports between the years of (2007 - 2016) (Coca-Cola Refreshments)
Affiliations
Member of the SHRM - (1994 - 2000)
Six Sigma Green Belt Certification (CCR) - 2014
Certification
- Targeted Selection Interviewer Training -DDI
- Lean manufacturing Six-Sigma Green Belt Certified
- PHR (Professional of Human Resources) Certified
Timeline
Operations Manager
Zappos
02.2021 - Current
Operations Manager
Ferrara Candy Company
02.2020 - 01.2021
Operations Manager
Flavorcraft, LLC
03.2019 - 01.2020
General Manager of Operations
Robert Half (Distinct Packabilities, LLC)
01.2018 - 01.2019
Supply Chain Solutions Manager
Robert Half, (Beam Suntory)
01.2017 - 01.2018
PLANT MANAGER III
COCA-COLA REFRESHMENTS
01.2012 - 10.2016
Operations Manager
COCA-COLA REFRESHMENTS
01.2010 - 01.2012
Production Manager
COCA-COLA ENTERPRISES, INC
01.2008 - 01.2010
BBA - Managerial Communication, Computer Information Systems
Eastern Kentucky University