Richard Johnson
Tacoma
Summary
Proven Inside Sales Representative at Consolidated Supply, adept in relationship development and leveraging exceptional customer service to exceed sales targets. Mastered product knowledge and attention to detail, contributing to significant revenue growth. Energetic and customer-focused, consistently achieving high satisfaction rates without exceeding a numerical percentage.
Professional sales representative with comprehensive experience in building and maintaining client relationships. Strong focus on team collaboration and achieving measurable results, adapting to shifting priorities with ease. Skilled in lead generation, account management, and closing deals. Known for reliability, effective communication, and strategic problem-solving abilities.
Experienced with establishing and nurturing client relationships to drive sales. Utilizes advanced negotiation tactics and strategic communication to optimize account performance. Knowledge of industry trends and sales strategies to meet and exceed targets.
Knowledgeable [Desired Position] with strong background in inside sales account management. Successfully cultivated and maintained client relationships, driving significant revenue growth. Demonstrated ability to leverage negotiation and communication skills to achieve consistent results.
Talented [Job Title] successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
23
23
years of professional experience
Work History
Inside Sales Representative
Consolidated Supply
09.2016 - Current
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Used CRM software to maintain detailed contact logs and account records.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Handled escalated customer issues or concerns effectively resulting in satisfactory resolutions.
- Maintained detailed records of client interactions, ensuring accurate information for future reference and analysis.
- Coordinated with external partners to ensure timely delivery of products and services, leading to increased customer satisfaction.
- Exceeded sales targets by applying product knowledge and persuasive communication skills.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
Warehouse Supervisor
Ferguson Waterworks
09.2012 - 03.2018
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Oversaw daily operations and shipping and handling processes.
- Enforced team adherence to safety regulations and protocols.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Oversaw the maintenance of warehouse equipment, scheduling routine inspections and repairs as needed.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Coordinated with transportation providers to ensure timely delivery of goods to customers while minimizing shipping costs.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Trained new team members on proper and safe use of tools and equipment.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
Inside Sales Estimator
Pacific Waterworks
02.2002 - 09.2017
- Participated in cross-functional meetings to provide insights from an estimator perspective, helping shape company strategy and direction.
- Upsold additional products and services to clients, leading to an increase in overall company revenue.
- Maintained detailed records of customer interactions and transactions, ensuring a high level of data accuracy for future reference.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
Combat Veteran - Honorable Discharge
Us Army
Germany01-1991
High School Diploma -
Mount Tahoma High School
Tacoma, WA06-1986
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
Product knowledge
Relationship development
Timeline
Inside Sales Representative
Consolidated Supply
09.2016 - Current
Warehouse Supervisor
Ferguson Waterworks
09.2012 - 03.2018
Inside Sales Estimator
Pacific Waterworks
02.2002 - 09.2017
Combat Veteran - Honorable Discharge
Us Army
High School Diploma -
Mount Tahoma High School
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