Richard Johnson
Elizabethton,TN
Summary
Dynamic Team Lead at HSN Fulfillment Center with a proven track record in coaching and mentoring, enhancing team performance through strategic feedback and training. Skilled in workplace safety and conflict resolution, I consistently improved customer satisfaction by optimizing processes and fostering strong relationships, ensuring timely project completion and adherence to high-quality standards.
Overview
18
18
years of professional experience
Work History
Team Lead
HSN Fulfillment Center
12.2015 - 04.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
Delivery Driver
Pepsi Bottling Group
06.2007 - 10.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Improved delivery accuracy by diligently checking orders before departure.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Operated light trucks to deliver loads as far as 50 miles from home location.
- Filled out load paperwork and DOT-mandated log books.
Education
GED -
Manatee Technical College
Bradenton, FLSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Performance improvement
- Performance monitoring
- Complaint resolution
- Diversity and inclusion
- Relationship building
- Employee training
- Task delegation
Accomplishments
Started working in land scape career, worked my way up to class A CDL driver through Coca cola bottling group, then worked my way through the career field landing with HSN, as a temporary employee, which turned into full time.
Driver of the year
To obtain Driver of the year you have to be 100% committed to customer service, as well as delivering results for the company. (Act NOW, DO IT TODAY, GET RESULTS.)
Languages
English
Full Professional
Timeline
Team Lead
HSN Fulfillment Center
12.2015 - 04.2025
Delivery Driver
Pepsi Bottling Group
06.2007 - 10.2014
GED -
Manatee Technical College
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