Richard Johnson
Summary
Strategic risk, controls, and product governance leader with experience advancing enterprise control environments, strengthening audit readiness, and mitigating operational, regulatory, and reputational risk across complex financial ecosystems. Proven ability to influence senior stakeholders, lead cross-functional initiatives, and drive governance frameworks that support regulatory compliance, operational resiliency, and business transformation. Experienced in translating emerging risks, analytics, and complex business challenges into scalable risk-based strategies, executive reporting, and measurable business outcomes supporting sustainable growth.
Overview
8
8
years of professional experience
Work History
Control Manager - Sr. Associate
JPMorgan Chase
Columbus, OH
06.2025 - Current
- Lead audit readiness and control preparedness across four Commerce Payments products, strengthening regulatory compliance, operational resilience, and risk governance.
- Govern 700+ partner contractual obligations, enhancing ownership, traceability, monitoring, and adherence to contractual, regulatory, and third-party requirements.
- Lead impact assessments for policy, standard, and regulatory changes across Commerce Payments, identifying control implications, establishing accountable ownership, and coordinating implementation activities.
- Evaluate control design and operating effectiveness, identify emerging risks and control gaps, and influence sustainable remediation strategies with business and control owners.
- Drive cross-functional resolution of control issues across product, legal, compliance, operations, and technology, improving accountability, corrective-action monitoring, and timely closure.
- Lead the development of a centralized Commerce Payments knowledge and governance framework that improves transparency, audit preparedness, and access to business, risk, compliance, control, and contractual-obligation information.
Leadership Development Program
JPMorgan Chase
Columbus, OH
06.2023 - 06.2025
- Executed SAS-powered fraud analytics and reporting across 30+ credit card products to identify emerging fraud trends and strengthen fraud detection capabilities.
- Presented emerging fraud risks, trends, and mitigation recommendations to leadership, influencing fraud prevention strategies and control enhancements.
- Developed analytics-driven reporting and dashboards to monitor trends, support initiative tracking, and strengthen stakeholder decision-making.
- Collaborated across product, operations, and risk stakeholders to support process improvements and operational effectiveness.
Operations - EMM, Inclearing, Estate Services
JPMorgan Chase
Columbus, OH
08.2021 - 06.2023
- Investigated high-risk Zelle, ACH, wire, and check transactions to identify suspicious activity, mitigate fraud exposure, and strengthen fraud prevention efforts.
- Reviewed complex legal and estate-related documentation to support regulatory adherence, account decisioning, and operational risk mitigation.
- Collaborated across operational and business teams to resolve complex account matters, improve resolution accuracy, and reduce operational risk.
Training Coordinator-Admin, Claims Adjuster
Safelite Group
Columbus, OH
04.2018 - 08.2021
- Streamlined claims workflows, improved routing efficiency, and supported operational consistency across multiple teams.
- Investigated and processed high-dollar insurance claims, including fraud-related reviews, documentation analysis, and issue resolution.
- Served as a subject matter expert across four departments, standardizing procedures and maintaining documentation to support training, quality, and consistent process execution.
- Designed and developed onboarding, refresher, and process training materials using Articulate 360, Adobe Captivate, and SharePoint.
- Developed automated Microsoft PowerApps reporting that delivered system issue alerts, training completion and overdue notifications, and quality assurance score updates to employees and managers.
- Partnered with departmental stakeholders to assess business needs, update learning materials, and deliver tailored training aligned with operational and performance requirements.
- Delivered onboarding and refresher training to cohorts of 30+ new hires and existing employees, strengthening readiness, knowledge retention, and performance consistency.
Skills
Risk, Controls & Governance: Enterprise Risk & Controls Management, Product Governance, Audit Readiness & Regulatory Compliance, Strategic Risk Mitigation & Governance, Contractual & Partner Governance, Operational Risk Management, Fraud Risk Management
Leadership & Transformation: Cross-Functional Leadership, Change Management, Process Improvement & Transformation, Executive Reporting & KPI/KRI Development
Analytics & Platforms: Power BI, Tableau, Alteryx, SAS, CORE, Jira, Confluence
Education | Certifications | Licenses
MBA, Human Resource Management, Walden University, Minneapolis, MN
Graduate Certificate, Human Resource Leadership, Walden University, Minneapolis, MN
DBA, In Progress | Walden University
Notary Public, Licking County
Timeline
Control Manager - Sr. Associate
JPMorgan Chase
06.2025 - Current
Leadership Development Program
JPMorgan Chase
06.2023 - 06.2025
Operations - EMM, Inclearing, Estate Services
JPMorgan Chase
08.2021 - 06.2023
Training Coordinator-Admin, Claims Adjuster
Safelite Group
04.2018 - 08.2021