Richard Jones

Westlake Ace Hardware

Lenexa

07.2013 - Current

Coordinated inventory management and restocking of merchandise displays.
Trained new employees on customer service standards and store policies.
Ensured compliance with safety regulations and best practices in the store.
Oversaw cash handling procedures and maintained accurate cash registers.
Addressed customer inquiries and resolved issues to enhance satisfaction.
Managed customer service inquiries and complaints in a timely manner.
Maintained up-to-date knowledge of company products and services.
Monitored employee attendance records, timekeeping, and payroll information.
Collaborated with management on developing strategic plans for achieving business goals.
Conducted regular performance reviews for employees to identify areas of improvement.
Maintained accurate records of sales transactions using point-of-sale systems.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assigned work and monitored performance of project personnel.
Evaluated individual and team business performance and identified opportunities for improvement.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.