Richard Joppy III
Millersville,MD
Summary
Results-driven administrative professional specializing in patient care coordination and office management, with a proven track record of optimizing workflow efficiency and enhancing customer satisfaction. Possesses strong leadership and problem-solving skills, facilitating effective cross-functional collaboration. Committed to delivering high-quality service while fostering team productivity. Authorized to work in the U.S. for any employer.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Live Better Hearing + Balance
Chevy Chase, USA
12.2018 - 07.2024
- Provided compassionate and confidential care to patients, maintaining a 98% patient satisfaction rating.
- Managed administrative tasks, including insurance verification, billing, and payment collection, reducing billing errors by 15%.
- Streamlined scheduling processes decreased patient wait times by 20%.
- Ensured full compliance with healthcare regulations, implementing corrective actions as necessary.
Office Administrator
Community Radiology
Aspen Hill, MD
09.2015 - 05.2017
- Scheduled appointments and optimized meeting coordination, increasing office efficiency by 25%.
- Maintained accurate patient records and database management, ensuring 100% HIPAA compliance.
- Led office communications, improving response times, and patient satisfaction.
Store Shelf Stocker
Trader Joes
Germantown, USA
02.2011 - 11.2015
- Directed night crew operations, increasing team output by 30%.
- Kept shelves well-stocked and orderly, enhancing store appearance.
- Managed cash reconciliation with zero discrepancies.
Education
High School Diploma -
Clarksburg High School
Clarksburg, MD01.2008
Some College (No Degree) - Business Administration
Montomery College
Germantown, MDSkills
- Office Administration and Management
- Patient care coordination
- Insurance Verification and Billing
- Customer Service and Conflict Resolution
- Recordkeeping and Database Management
- Team Leadership and Training
- Scheduling and calendar management
- Public Speaking and Communication
- Confidentiality and Compliance
- Medical terminology
Affiliations
- Basketball, fitness and nature walks,
Volunteerism
Acts 11 Project – Gaithersburg, MD
Public Speaker & Counselor (Feb 2014 – July 2016)
• Counseled young adults on educational and career goals.
• Delivered motivational speeches and performed music to inspire personal and professional growth.
References
References available upon request.
Timeline
Patient Care Coordinator
Live Better Hearing + Balance
12.2018 - 07.2024
Office Administrator
Community Radiology
09.2015 - 05.2017
Store Shelf Stocker
Trader Joes
02.2011 - 11.2015
High School Diploma -
Clarksburg High School
Some College (No Degree) - Business Administration
Montomery College
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