Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richard Jordan

Summerville,SC

Summary

Dynamic professional with extensive experience in forklift operation and customer service at Mercedez Benz. Proven track record in safety compliance and effective communication, enhancing customer satisfaction and optimizing warehouse operations. Skilled in equipment maintenance and load handling, consistently delivering results in fast-paced environments while ensuring quality and efficiency. Highly skilled Forklift Operator with background in warehouse operations, inventory management, and safety compliance. Strong ability to operate heavy machinery while prioritizing efficiency and adhering to safety protocols. Demonstrated leadership skills with focus on team collaboration and process improvements. Proven track record of contributing to company goals through diligent work ethic and adaptability. Hardworking and observant professional with experience operating and maintaining equipment. Dedicated to moving materials to meet challenging demands and promote team productivity. . Efficient professional in material handling and logistics, known for high productivity and ability to complete tasks quickly without compromising safety. Skilled in operating a variety of industrial trucks, including forklifts, pallet jacks, and tractors with precision. Possess specialized skills in inventory management, equipment maintenance, and safety protocols. Excel at teamwork, problem-solving, and time management, ensuring seamless operations in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Forklift Operator

New Horizon Shutters
North Charleston, SC
10.2023 - 02.2025
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Packaged, labeled and tagged goods before transfer.
  • Maintained yard appearance, keeping ground clean and clear.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Followed maps and GPS systems to promptly complete tasks.
  • Loaded pallets onto trailers for shipment.
  • Scheduled or performed needed maintenance on equipment to promote longevity of use.
  • Reported safety and quality issues to management.

Customer Service Representative

Mercedez Benz
North Charleston, SC
01.2023 - 09.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

General Laborer

Pit Stop
Goose Creek, SC
04.2021 - 01.2023
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Mixed, poured, and spread concrete, asphalt gravel, and other materials.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Inspected tools and equipment for proper functioning prior to use.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Performed site activities required of green-certified construction practices.
  • Operated hand tools and power tools to complete construction projects.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Assisted with diverse construction challenges to help team and customer.

Education

High School Diploma -

Timberland High School
Saint Stephen, SC
06-2003

Skills

  • Forklift operation
  • Equipment maintenance
  • Safety compliance
  • Load handling
  • Material handling
  • Customer service
  • Inventory management
  • Warehouse organization
  • Attention to detail
  • Effective communication
  • Problem solving
  • Loading and unloading
  • Shipment processing
  • Freight counts
  • Forklift maintenance
  • Safe driver
  • Lift equipment operation
  • Warehouse operations

Certification

  • Forklift Certification License

Timeline

Forklift Operator

New Horizon Shutters
10.2023 - 02.2025

Customer Service Representative

Mercedez Benz
01.2023 - 09.2023

General Laborer

Pit Stop
04.2021 - 01.2023

High School Diploma -

Timberland High School

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Richard Jordan