RICHARD JOY
El Sobrante,CA
Summary
Detail-oriented Platform Engineer with extensive experience in managing complex, enterprise-level application stacks and hybrid infrastructure models. Proficient in UNIX/Linux platforms, database systems, and demonstrate a profound understanding of cloud technologies, microservices architecture, object-oriented programming, and system design principles. Proven track record of adapting customer-centric, result-driven approaches to successfully deliver projects. Skilled in fostering innovation and efficiency across diverse technology landscapes, committed to drive business value through technical excellence and strategic solution implementation.
Overview
16
16
years of professional experience
Work History
Principal Engineer
Wells Fargo
02.2024 - Current
- Production readiness and end-to-end implementation of automated data labeling platform called snorkel.ai for Machine Learning use cases in GKE cluster.
- Built Nvidia GPU platform stack for Model Training and Inferencing for GenAI use case in the bank.
Lead Software Engineer
Wells Fargo
02.2021 - 01.2024
- Led engineering team to implement a clock synchronization application called clockwork.io for mission critical applications for efficient clock correction.
- Implemented open source Flink Kubernetes Operator for distributed data computation in Anthos GKE and TKGI.
- Python platform CD pipeline buildout on Miniconda/Anaconda for chatbot/data science apps.
- Managed a team of six and took ownership of Flink data computation platform operations with over 100 application topologies running in production.
Senior Software Engineer
Wells Fargo
10.2018 - 02.2021
- Build, Maintain and Deploy applications using Enterprise CI/CD pipeline and developed automation to reduce all forms of manual efforts. Optimized maintenance schedules and deployment cycles by ~30%.
- Design, Implement Software, Build Infrastructure Systems, Support high availability and scalability for Python and Java Applications.
- Custom compiled CPython Python source code to offer as deployable binaries for multiple Digital Application use-cases and version control in JFROG artifactory for rollbacks.
- Worked autonomously to effectively handle small- and large-scale project requirements like AppDynamics Proxy Agent setup automation for Python Flask Applications using Apache and mod_wsgi module, Kafka Connector deployment automation, etc.
Application Systems Engineer
Wells Fargo
02.2018 - 10.2018
- Handled role of site-reliability engineer for Wells Fargo Gateway - an open-banking initiative to serve APIs for B2B opportunities through 'Banking as a Service' model.
- Responsible for engineering new software, prod and non-prod operations, ensuring all availability, architecture, quality, security, support and risk/compliance standards are met for Wells Fargo Gateway API channel.
- Automated deployment with continuous integration using tools such as Git, Puppet, Jenkins, UrbanCode Deploy (UCD).
- Engage in service capacity planning and demand forecasting, software performance analysis and system tuning.
- Troubleshoot and mitigate the thorniest problems in Wells Fargo Gateway's most mission-critical systems. Advise the team during postmortems with '5 why' analysis on effectively avoiding repeated incidents.
Infra. Technology Specialist
Cognizant Technology Solutions / Amgen Inc
02.2015 - 01.2018
- Part of operations team within Bio-pharmaceutical client Amgen Inc with the mission to build cloud first strategy.
- Responsible for UNIX configuration and operations management in complex IT environment containing multiple *NIX platforms hosted on Sun/Oracle & HP ProLiant hardware, VMware, Solaris ,RedHat & Veritas software and AWS EC2 instances.
- Worked to build PaaS using OpenShift.
- Responsible for updating packages through automated Ansible playbooks and keeping the systems up to date without any security vulnerabilities
- Involved in migration of applications from on-prem to AWS cloud services
- Automated patching of Unix/Linux instances through systems manager in AWS
- Worked on VPCs, CloudWatch, S3, 'direct connect' and security policies in AWS
- Led offshore platform operations team of five
- Worked on CI/CD pipeline for automation of builds using AWS & Ansible Tower API, Jenkins for project builds with Git as the version controller
- Addressed user issues in AWS cloud environment & User management using IAM, LDAP & AD level authentication
- Design Runbook and documented ongoing operational/process modifications and involved in defining Standard Operating Procedures
Senior Systems Engineer
3i-Infotech Ltd / ICICI Bank
01.2011 - 12.2012
- Managed and supported mid-range and high-end Unix servers and storage arrays for major banking datacenter
- Involved in major data and critical application migration projects.
Solaris System Administrator
PCS Technologies Ltd / Tata Communications Ltd
07.2010 - 01.2011
- Fixed complex broken configurations in Solaris LDOM virtual network and converted to link aggregations with VLAN tagging from IPMP for operational & cost benefits
- Kept systems ready for emerging security threats through regular patches and reviews
- Enhanced organizational operations through development and regular enhancement of IT-related procedures.
System Administrator
Esperer Technologies
01.2008 - 04.2010
- Troubleshooted Linux/Unix system level issues within client datacenter sites
- Met changing system demand by developing and deploying new technical solutions
Education
Master of Science in Computer Information Systems -
Boston University
01.2021
Bachelor of Engineering in Electronics and Communication -
Anna University, India
01.2007
Skills
- Operating Systems : Linux (RHEL), UNIX
- AI / ML Components : Anaconda (PyPI/Conda), Nvidia CUDA, Snorkelai, Vertex AI, IBM Spectrum
- Distributed systems: Apache Flink, API management, Apache Kafka
- Development/Scripting : Python, Bash Shell
- Micro-services : Kubernetes, Docker
- Cloud/VMs/Hardware : GCP, VMWare, HP - Nvidia GPU Tesla V100
- Configuration Management : Terraform, Ansible, Puppet
- Databases : Oracle MySQL, Posgres, MongoDB
- CI/CD : Git, Jenkins, Harness, IBM UCD, HPSA
- Tools & Utilities : AppDynamics, JIRA, ServiceNow, Splunk, ELK, Tableau
Timeline
Principal Engineer
Wells Fargo
02.2024 - Current
Lead Software Engineer
Wells Fargo
02.2021 - 01.2024
Senior Software Engineer
Wells Fargo
10.2018 - 02.2021
Application Systems Engineer
Wells Fargo
02.2018 - 10.2018
Infra. Technology Specialist
Cognizant Technology Solutions / Amgen Inc
02.2015 - 01.2018
Senior Systems Engineer
3i-Infotech Ltd / ICICI Bank
01.2011 - 12.2012
Solaris System Administrator
PCS Technologies Ltd / Tata Communications Ltd
07.2010 - 01.2011
System Administrator
Esperer Technologies
01.2008 - 04.2010
Master of Science in Computer Information Systems -
Boston University
Bachelor of Engineering in Electronics and Communication -
Anna University, India
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