Richard J. Stone
Cumberland,USA
Summary
Results-driven leader with 12+ years of management experience and a proven ability to build high-performing teams, strengthen operations, and achieve business goals. Exceptional communicator and people leader skilled in coaching, delegation, collaboration, KPI analysis, budgeting, financial reporting, and performance management. Mission-focused yet people-first, with a genuine commitment to employees and customers. Tech-savvy, adaptable, and quick to learn, now seeking his next leadership opportunity where he can make a meaningful impact.
Overview
12
12
years of professional experience
Work History
Regional Manager
Planet Fitness
, Maine
07.2020 - Current
- Assisted the business partner in re-locating two of our clubs in 2020 & 2022 as well as assisted in expanding operating clubs from five to seven in March 2023.
- Conducted hiring, training, and performance evaluations for all club managers and assistant managers.
- Provided management oversight for general staff, including recruitment and performance assessments.
- Collaborated with club managers to enhance training, membership engagement, and business practices.
- Analyzed key performance indicators to determine eligibility for monthly discretionary bonuses.
Club Manager
Planet Fitness
Falmouth, ME
03.2018 - 07.2020
- Managed a team of 15 employees, overseeing hiring, training, scheduling, and performance evaluations.
- Increased membership sales to exceed target goals and fully operationalize club in record time.
- Developed strong communication and problem-solving abilities while addressing staff and member concerns.
- Ensured club operations met standards, enhancing efficiency for improved member satisfaction.
- Achieved monthly objectives through effective inspections, membership sales tracking, and member feedback analysis.
Assistant Manager
Planet Fitness
Falmouth, Maine
01.2018 - 03.2018
- Supported club manager with hiring decisions and assisted in training initiatives for the staff.
- Reviewed completed tasks and provided feedback to ensure continuous improvement amongst the staff.
- Escalated serious concerns to club manager for resolution of critical issues.
- Handled customer inquiries and resolved concerns in a timely manner.
- Oversaw cleanliness and maintenance of gym equipment and facilities.
Team Member
Planet Fitness
Falmouth, Maine
10.2017 - 01.2018
- Created welcoming first impressions for new and existing members at Planet Fitness.
- Answered phone calls professionally, providing information to potential members.
- Conducted facility walkthroughs to ensure cleanliness and sanitary locker rooms while also creating connections with the members.
Assistant Manager
Lids Hat World
Freeport, Maine
10.2016 - 05.2017
- Supervised daily operations, ensuring high-quality customer experiences and effective sales performance.
- Trained and mentored staff on best practices in customer service.
- Provided guidance to junior staff on daily tasks, customer assistance, and sales objectives.
- Monitored inventory tracking systems and ordered supplies as needed.
- Reviewed sales trend reports and inventory levels to align with future goals.
Key Holder Supervisor
Lids Hat World
Freeport, Maine
06.2014 - 10.2016
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily store operations and managed team performance.
- Trained new staff on customer service and sales techniques.
- Performed daily cash management duties including deposits, audits.
- Left Lids to work for Pac Sun in October of 2015 for almost a year before heading back to Lids as an Assistant Manager.
Education
Bachelor of Science - Criminal Justice
Husson University
Westbrook, Maine12-2017
High School Diploma -
Greely High School
Cumberland, Maine06-2013
Skills
- Microsoft Office 365
- Google Workspace
- Email & Calendar Management
- Video conference programs
- POS Systems
- Enterprise Resource Planning
- Monitoring the surveillance equipment
Timeline
Regional Manager
Planet Fitness
07.2020 - Current
Club Manager
Planet Fitness
03.2018 - 07.2020
Assistant Manager
Planet Fitness
01.2018 - 03.2018
Team Member
Planet Fitness
10.2017 - 01.2018
Assistant Manager
Lids Hat World
10.2016 - 05.2017
Key Holder Supervisor
Lids Hat World
06.2014 - 10.2016
Bachelor of Science - Criminal Justice
Husson University
High School Diploma -
Greely High School