Richard JuareZ
Monroe,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in Automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Parts Advisor
Honda Of Indian Trail
Indian Trail, NC
02.2020 - 05.2024
- Provided exceptional customer service to customers by answering questions and addressing concerns.
- Assisted in the receiving and stocking of incoming parts shipments.
- Maintained accurate records of all parts orders, returns, and exchanges.
- Performed cycle counts of inventory items as needed.
- Communicated effectively with vendors regarding special orders, returns, and discounts.
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
Commercial Sales Manager
Oreilly Auto Pats
Monroe, NC
04.2016 - 02.2021
- Developed long-term strategic plans for increasing market share and profitability.
- Monitored sales growth vs. budget expectations prior to implementing marketing strategies and business plans.
- Conducted market research and analysis to identify business opportunities, dramatically increasing expansion.
- Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Created detailed reports on sales performance metrics for management review.
Education
Associate of Business Administration -
Borough of Manhattan Community College of The City University of New York
New York, NY03-2010
High School Diploma -
Monroe High School
Monroe, NC09-2005
Skills
- Stock control
- Shipping procedures
- Warehouse Operations
- Warranty Administration
- Automotive Industry Knowledge
- Forklift Operation
- Order Fulfillment
- Problem-solving skills
- Social Media Marketing
- Proficient in excell
- Customer Service
Languages
Spanish
Native/ Bilingual
References
- Glenn Groso - General manager/Honda Of Indian Trail
Phone- (704)220-1559
- Mike Kennaly- Parts manager/ Honda of Indian Trail
Phone-(704)578-1379
- Moises Zafra- Department of Education of New York
Phone-(646)316-4934
- Franklin Evans- Law Enforcement/ Military
Phone-(704)989-6137
Timeline
Parts Advisor
Honda Of Indian Trail
02.2020 - 05.2024
Commercial Sales Manager
Oreilly Auto Pats
04.2016 - 02.2021
Associate of Business Administration -
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Monroe High School
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