Richard Crane

Environment: Linux, Redhat, CentOS, Debian, Ubuntu, Juno, Ceph Storage Cluster, Docker, Kubernetes, MySQL, Bash Scripts, Python Scripts, Python OOP, Git, Jira, Opsdroid, Slack.

• Work as a Cloud Operations Administrator IC2 supporting an environment spread within 16 data centers around the globe.
• Use Bash and Python scripts for automating day to day activities and tasks.
• Diagnose and resolve escalations related to DigitalOcean products by providing troubleshooting and providing clarity around origins of issue.
• Perform upgrades on Ubuntu hypervisors within 16 data centers using Ansible AWX.
• Handle incident triage and management by determining scope of impact and looping in across functional teams.
• Perform baseboard management controller (BMC) upgrades on 25k servers across 16 data centers using Cloud Ops internal tooling.
• Work in GIT to manage source code hosted in GitHub.
• Create and maintain processes & tooling for infrastructure organization..
• Perform upgrades on Juno ToR switches within 16 data centers using SaltStack.
• Assist in automating continuous integration and deployments for Jira, Slack and Opsdroid using Python OOP.
• Responsible for making code updates written in Python OOP using Visual Studio Code.
• Coordinate meetings for department both in office and remotely via Google Meet.
• Assist with documenting key processes and procedures related to Cloud Ops.

Environment: Linux, RedHat, Windows, AWS, Azure, VMWare vSphere, Cisco ASA Firewalls, Bash Scripting.

• Worked as a Linux & Windows Systems Administrator supporting a hybrid dedicated & cloud hosting environment.
• Administered VMware Central Management Server (vCenter Server) to manage all the vSphere ESXi hosts in the datacenter.
• Configured, deployed, managed and troubleshoot over 1000+ VMs and servers.
• Worked with application servers running several variants of Linux, primarily Debian, RedHat, CentOS and Windows 2012/2016/2019 standalone servers, Hyper-V and Cloud related instances.
• Installed, configured, optimized and maintained network services including but not limited to Apache, Bind, Sendmail/Postfix/Exim and Cisco ASA firewalls.
• Performed periodic software and hardware system updates, upgrades, backups/restoration and security patches.
• Worked directly with other systems administrators to resolve critical problems.
• Produced and maintain technical resolution documentation, such as knowledge base articles, systems, infrastructure and processes.
• Acted as escalation point for troubleshooting advanced system issues providing excellent service to external customers.

Environment: Windows, VMware vSphere, SAN Storage Arrays (Dell, EMC, HP, IBM), Server Hardware (Dell, EMC, HP, IBM), Data Protection (EMC Data Domain, HP Store Once, Bridgehead, EMC Networker).

• Worked as a Cloud Administrator supporting virtual infrastructures for 100+ sites across the nation.
• Identified, troubleshoot, and resolve systems issues related to VMware ESXi Server, vCenter Server, Windows 2008 / 2012, Linux Ubuntu 12.x, SAN Storage Arrays (Dell, EMC, HP, IBM), Server Hardware (Dell, EMC, HP, IBM), Data Protection (EMC Data Domain, HP Store Once, Bridgehead, EMC Networker).
• Worked directly with engineering and operations to resolve critical problems.
• Produced and maintained technical resolution documentation, such as knowledge base articles, systems, infrastructure and processes.
• Acted as escalation point for troubleshooting advanced system issues providing excellent service to external customers.

Environment: Linux, Centos, Nagios, MySQL, Bash Scripting.

• Worked as a Linux Systems Administrator supporting the Network Operation Center of CESPlus formerly Cinevise, Inc.
• Provided support to a backend monitoring environment of 6 production Centos 5 servers running Centreon, Nagios, MySQL and Openswan.
• Supported Dell T620 and Dell PowerEdge R210 systems running stand-alone environment of Centos 5 hosting Arts Alliance Screenwriter cinema software.
• Provided system administration and support to an environment of approximately 250 front-end monitoring machines running Centos 5.
• Optimized daily process and activities to bring out increased efficiencies within NOC department.
• Built Bash scripts for automating changes to operating systems and applications of 250 monitoring frontend Centos 5 machines.
• Performed various systems, hardware and software level monitoring, troubleshooting, performance and optimization.

Environment: Linux, RedHat, Citrix XenServer, MySQL, Perl Scripting.

• Worked as a contractor supporting the Web Services infrastructure of Citrix Systems, Inc.
• Provided system administration and support to an environment of approximately six production servers running Red Hat Enterprise Linux 5.
• Responsible for administering and supporting a XenServer 6 lab farm with approximately 40 virtual machines running different versions of Red Hat, Centos and Windows.
• Performed migration of Solaris NFS v3 server to Red Hat Enterprise NFS v4 server.
• Research, diagnose, troubleshoot and identify solutions to resolve issues related to Learning Management Systems Moodle.
• Worked with support manager to maintain QA, engineering, marketing and operations goals.